Paymentus Online Bill Pay Instructions

Read the Paymentus Online Bill Pay Requirements and Information and click on "Accept." You will then be directed to the Customer Portal.

Create an Online Account

  • Click on “Register Now” and enter your information
  • Select “Enroll”

Once you have set up your account, if you forget your password, click on the link indicated on the Customer Portal.

Select Add Account

  • Enter your City of Anacortes 9-digit utility account number without dashes. 
  • Read the Terms & Conditions
  • If you agree to the Terms & Conditions, click in the checkbox and select "Add Account"

View Your Statement Online

  • Select "Accounts"
  • Select "View Bill" next to the account you want to view

Please note: Some billing statements may not appear online. You may contact Utility Billing to request a copy of any missing statements.

Make a One-Time Payment

  • Select "Pay My Bill"
  • Select Utility Bill account number
  • Continue

Schedule Recurring Payments

  • Go to “AutoPay”
  • Add Schedule
  • Select Utility Bill account number
  • Continue

Cancel Online Autopay

  • Go to “AutoPay” section
  • Click on pencil symbol beside “Schedule Details”
  • Click on “Remove Schedule”

Change Your Credit Card Information

  • Go to “My Wallet” section
  • Click on “Edit” beside method of payment you would like to update or remove
  • Enter updated information and click “Confirm” or,
  • To remove payment method entirely, click on “Remove Payment Method”

Remove Accounts

  • Go to “Accounts” section
  • Click on pencil image beside “Account Details”
  • Click on “Remove Account”

Account Number

Your account number will change if you move or the home sells. It is your responsibility to deactivate the online bill pay when you move out.


If you experience problems with the Paymentus online payment system, please email customer service or call Paymentus at 800-420-1663.


Questions about your utility bill should be directed to City of Anacortes Utility Billing by emailing Utility Billing or calling 360-293-1909.

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