What if I receive a disconnect notice?

If you receive a bill with a “disconnect notice”, payments must be made through Paymentus or dropped in our drop box (located in the rear parking lot - black box w/City logo) before the 10am deadline. Failure to do so may result in a $75 service fee and disconnection of water service. Do not mail in payments or pay online through your bank as payment will not reach us in time to avoid disconnection and the fee.

Show All Answers

1. How do I set up new service?
2. How do I stop services when I move?
3. Who do I call for other utility services (gas, electric, etc.)?
4. Is there a low-income discount and how do I get it?
5. Will my discount move with me if I move to another residence?
6. How long do I have to pay my utility bill before I get shut off?
7. What if I receive a disconnect notice?
8. What do I do if there is a problem with my utility bill?
9. Where can I pay my utility bill in person?
10. Where is the drive-through payment drop box?