What does the installation process look like?

In general, installation looks a bit like a traditional cable or DSL Internet installation. If you are in a location where the fiber is connected to telephone poles we would drop a line to your building, this is called an "aerial" drop, we then penetrate a wall to get the fiber inside and terminate the fiber in the home. If you are in an area where utilities are underground, we bore or trench to the home and then follow the same steps as an aerial installation. The fiber does not use or disturb other lines (phone, coaxial cable, power, etc.) to your home. For more on the installation process, please visit our What to Expect During Installation  page.

Show All Answers

1. When will Access Fiber Internet be available in my neighborhood?
2. If I place an order now, can I change my mind?
3. Other providers offer discounts and promotional pricing sometimes, does Access Fiber do this too?
4. Is there a fee to have Fiber Internet connected at my home or business?
5. What does the installation process look like?
6. Will my router work with the Fiber Internet service?
7. Why would I want a Managed Wi-Fi plan?
8. If I want to provide my own router, how much should I expect to pay for a decent one?
9. If I start on one service plan, may I move to another plan without penalty?
10. How do I cancel service with Access Fiber?
11. How long do I have to keep the service?
12. When can I cancel my former service?
13. If I rent or lease a property do I need to get permission from my landlord to get Fiber Internet service?
14. My email is through my current Internet provider. Will Anacortes Fiber provide my new email?
15. Can I get phone service through Access Fiber?
16. If I live in a condo that gets a bulk-rate to provide service to all units and is paid by the condo association, will Anacortes Fiber do the same?
17. Have More Questions?