With a City Managed Wi-Fi plan, we will provide a router at installation that our department can maintain and troubleshoot. The fee for this additional hardware and associated support service is an additional $10 per month. If you provide your own router and have a connection issue that is determined to be outside of our network and hardware, we will not be able to troubleshoot a router or other equipment we have not issued. We also have a call center in case a problem arises. This call center would be best used after hours, weekends and holidays.