There is a storm/power outage, and my internet is flickering in and out. What should I do?

The fiber internet, like other service providers, requires power in your home to transmit data via the ONT and router. Power outages can temporarily disrupt service, and does not reflect an issue with the network's functionality. If you are experiencing problems after a power-impacting event like a storm, please power cycle the equipment. Sometimes the devices need to be reset to function properly. If you are experiencing problems after power cycling, please contact our customer support number. Sometimes devices such as your router can be damaged during a storm from power surges.

Show All Answers

1. Why is Fiber better? What's the big deal?
2. What about modems?
3. I have the City Managed WiFi router, how can I log into the router and change settings?
4. Why are speed tests over WiFi less reliable?
5. At times, the speed I am getting seems slow, how can I test the connection speed?
6. I have a large home and my WiFi is weak in some areas, how can I improve that situation?
7. Do you limit or filter the websites I may visit?
8. Do you cap or limit my data usage?
9. I just purchased a new router. Will the city come out and set it up for me?
10. Won’t 5G make Fiber Optic Internet obsolete?
11. There is a storm/power outage, and my internet is flickering in and out. What should I do?