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About Anacortes

1. What is the population of the City of Anacortes?: The estimated 2022 population of the City of Anacortes is 17,437 people per the United States Census Bureau.

2. How did Anacortes get its name?: Information about the history of Anacortes, including the origin of its name, is available on the Museum page.

3. Do you have an evacuation plan in case of a tsunami?: Please see the Tsunami Action Plan and Evacuation Routes (PDF). If there are any other questions you have related to disaster preparedness, please contact Police Chief John Small, 360-293-4684.

4. How do I file a NAS Whidbey Flight Noise Complaint?

Our procedure is to ask complainants to call NAS Whidbey and talk with their Community Plans and Liaison Officer (this person also holds the title of Special Assistant to the Commanding Officer. Jennifer Meyer, the current Liaison Officer can explain the program at NAS. Her contact information is:

Jennifer S. Meyer
Community Plans and Liaison Officer
3730 North Charles Porter Avenue
Building 385, Floor 2, Room 202
Oak Harbor, WA 98278
Complaint Line: 360-257-6665

5. Is City Hall ADA accessible?: Yes, there are designated parking spaces for vehicles with disabled parking placards in the parking lot located on the north side of the Municipal Building, 5th Street and Q Avenue. Elevator access to all business floors is located on the north side of the building as well. For more information, please call 360-293-1900.

6. Which days are City facilities closed?

City business offices are closed on the following holidays. The Anacortes Police, Fire, Water Treatment Plant and Wastewater Treatment Plant are open every day of the year. Note: If the holiday falls on a Saturday, offices are closed on the Friday before. If the holiday falls on a Sunday, the offices are closed on the Monday after. For more information please call 360-293-1900.

New Year’s Day: January 1
Martin Luther King, Jr Day: Third Monday in January
Presidents’ Day: Third Monday in February
Memorial Day: Last Monday in May
Juneteenth: June 19
Independence Day: July 4
Labor Day: First Monday in September
Veterans’ Day: November 11
Thanksgiving Day: Fourth Thursday in November
Day after Thanksgiving Day: Fourth Friday in November
Christmas Day: December 25

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Access Fiber

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1. When will Access Fiber Internet be available in my neighborhood?: The City is building the fiberoptic network to pass all premises in the City of Anacortes. Our Interactive Availability Map will help you determine if service is available in your area of Anacortes.

2. If I place an order now, can I change my mind?: Placing an order now allows us to see where service is in high demand, and which plan is most popular. This helps us to plan and forecast more accurately as we grow our network. When we enter a neighborhood with several awaiting orders we will first contact the customers to confirm the order and the service requested. There is no penalty for changing your mind before an installation date is agreed upon and scheduled.

3. Other providers offer discounts and promotional pricing sometimes, does Access Fiber do this too?

We consider our complete offerings: service levels, pricing, local customer support, and truly unlimited data plan to be an unparalleled value to Anacortes residents. In essence, we believe our overall value to you will be superior to our competitors' services, including their temporary discounts/promotions. You will not receive price hikes from us after being in service for a short period of time. You will not be put on long periods of hold on the telephone while trying to navigate through multiple layers of computerized voices misinterpreting what you say. You will not have to wait days for a service call to your home, should the need arise. You will get a knowledgeable, experienced, unscripted, and local city employee helping with your needs.

The City of Anacortes also has its Utility Discount Program. More information can be found here: Utility Discount Program

4. Is there a fee to have Fiber Internet connected at my home or business?: There is a one-time installation/setup fee of $100 after the installation and setup are complete, which will appear on your first bill. The fee defrays the much higher full cost of physically installing lines and devices, provisioning and testing devices, and setting up accounts. Each time a customer goes into service, a number of dedicated City employees are involved in making it a success.

5. What does the installation process look like?: In general, installation looks a bit like a traditional cable or DSL Internet installation. If you are in a location where the fiber is connected to telephone poles we would drop a line to your building, this is called an "aerial" drop, we then penetrate a wall to get the fiber inside and terminate the fiber in the home. If you are in an area where utilities are underground, we bore or trench to the home and then follow the same steps as an aerial installation. The fiber does not use or disturb other lines (phone, coaxial cable, power, etc.) to your home. For more on the installation process, please visit our What to Expect During Installation page.

6. Will my router work with the Fiber Internet service?: Maybe: we provide an ethernet connection out of our ONT (aka "modem"), if your router accepts ethernet as the internet connection then it should work. If your router is a router/cable-modem combination device, which has an older style coaxial cable input, then it will not work with our service. Also, routers that are more than a couple years old may not meet the newer WiFi standard which could limit your WiFi internet performance at our high-end service level. If desired, we can provide a router that we manage for an additional monthly cost of $10.

7. Why would I want a Managed Wi-Fi plan?: With a City Managed Wi-Fi plan, we will provide a router at installation that our department can maintain and troubleshoot. The fee for this additional hardware and associated support service is an additional $10 per month. For those that don't want the hassle of maintaining their own router, this is a great option. Also, if you provide your own router and have a connection issue that is determined to be outside of our network and hardware, we will not be able to troubleshoot a router or other equipment we have not issued. We also have a call center in case a problem arises; it would be best used after hours, weekends and holidays.

8. If I want to provide my own router, how much should I expect to pay for a decent one?: Routers range widely in price and specifications, but you can expect to spend anywhere between $50-$300, depending upon your needs. If you home is large enough and you need to blanket the entire site with WiFi signal, a "whole-home" or "mesh" system may be needed (see the question below).

9. If I start on one service plan, may I move to another plan without penalty?: Yes, customers may change plans to accommodate their usage and billing will be prorated. Just a quick telephone call or email to our friendly City staff will make this happen.

10. How do I cancel service with Access Fiber?: You may cancel service at any time if you are a residential customer. If you are a business customer, you may cancel service after the one year commitment has elapsed. To cancel service, return our ONT (aka "modem") or City Managed Wi-Fi router to us at Anacortes City Hall (904 6th St, Floor 2, next to Utility Payments) during normal business hours. Make sure to return the power supply cable with the equipment.

11. How long do I have to keep the service?: Residential customers will be on a month to month contract that they may cancel at any time without penalty. Business customers must pay for service for an initial 12 month period before their contract becomes month to month.

12. When can I cancel my former service?: We recommend that you keep your existing service provider until our service has successfully been installed, in order to prevent any gaps in service.

13. If I rent or lease a property do I need to get permission from my landlord to get Fiber Internet service?: Yes, we will contact the property owner on your behalf in order to get permission to install fiber. We will collect the property owner's contact information from you.

14. My email is through my current Internet provider. Will Anacortes Fiber provide my new email?: Anacortes Fiber internet does not offer email accounts, but there are numerous options (Gmail, Yahoo, Outlook, Zoho, etc.) that offer free email services. Some providers will allow you to keep your email with them even if you don't use them as your internet service provider.

15. Can I get phone service through Access Fiber?

We do not provide phone service however the link below takes you to a document that may be helpful. Phone lines that use your internet connection are called "Voice over Internet Protocol", also known as "VoIP" phone lines. VoIP phone services generally cost less that traditional phone services, while having more features and producing better sound. Typically, a VoIP phone service provider sends you a small box that connects directly to the internet. You can then plug your telephone directly into that box.

https://www.anacorteswa.gov/1103/Phone-TV-Service-Replacement-Resources

16. If I live in a condo that gets a bulk-rate to provide service to all units and is paid by the condo association, will Anacortes Fiber do the same?: We can provide a bulk contract so that all of the bills are paid by the condo association, however we do not offer a discount. We are confident in our competitiveness, since our service is already a great price for the speed and we feel that bulk-rate discounts would not be fair to other residents.

17. Have More Questions?: Contact us. Phone: (360) 588-8361. Email: broadband@cityofanacortes.org. Visit: Anacortes City Hall - 904 6th St., Anacortes, WA 98221

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Building Department

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1. What is the permitting process for new buildings, additions, and remodels?

The permitting process requires that the applicant prepare and submit material as shown on the permit application. A complete application will include all applicable code-required information including, but not limited to, zoning code, building code, plumbing code, mechanical code, drainage ordinance, street improvement code, critical areas code, and fire code.

Applications are reviewed on a first in, first out schedule. Each department will prepare comments concerning any code related deficiencies found through the plan review process. The comments are then emailed to the applicant who is then responsible for modification of the documents as necessary to satisfy the identified code issues. When the corrected documents are returned for further review, they will be scheduled for review shortly after delivery to the permit center. When all code issues have been addressed, the permit is prepared for issue and may be obtained by the applicant with payment of applicable fees.

At this time, we schedule inspections for either morning or afternoon. All work must be inspected and approved prior to cover. When all required inspections are completed, a certificate of occupancy is issued for the project indicating that the community code requirements have been satisfied.

2. Having a garage sale or yard sale?: The City of Anacortes asks that you please consider their guidelines. Please visit CH 19.48.020 TEMPORARY USES for more information.

3. How long are building permits good for?: Permits are good for 18 months from the date of issuance.

4. Do I Need a Permit?

All commercial and residential construction in Anacortes requires a permit to ensure compliance with building and zoning codes. This includes change outs, replacements, and minor adjustments. Installing siding, fences, and re-roofs also require a permit.

Some exemptions include sheds, storage & playhouses not more than 144 sq.ft., painting, shelves & counters, and temporary theater stages.

Please visit our Do I Need a Permit page for more information.

5. What are the allowable hours of operation for contractors building residential multi-family units?

The following is from the City Municipal Code. 17.54.010 Noise:

Noise levels are not to exceed those standards as established by the state pursuant to Chapter 70.107 RCW, and contained in Chapter 173-60 Washington Administrative Code (WAC). (Ord. 2316 (part), 1994). Generally, the allowable hours are from 7 a.m. to 10 p.m. but there are some allowable exemptions depending on the activity and the zone.

Please see the link below for max noise levels and exemptions.

Maximum Noise Levels (WAC)

6. What happens if I build without a permit?: If you begin construction without the required permit(s), a Stop Work Order will immediately be issued by an Inspector. You will be required to apply for the permit(s) and pay additional fees (twice the amount of the permit fee). After the permit has been properly issued, you will then be required to uncover any work that has been covered so that it may be inspected prior to the release of the Stop Work Order. In some cases, regulations or codes may not permit the type of construction that has been done. In this case, you would be required to reconstruct to comply with Codes.

7. Can I build a "tiny home"?

The main barrier to building a "tiny home" is that structures must follow Labor & Industries’ guidelines for pre built structures. Check out L&I’s FAQ page linked below for more information. If it has been built and inspected in an approved factory, to be considered a permanent structure, and follow allowances as a residence, any wheels must be removed, it must be attached to a permanent foundation, and a title elimination would be completed.
If you are building your own "tiny" home on the lot, it must follow applicable building codes, and be inspected as work is completed, dictated by the building department.
If you want to put a tiny home on a lot that that already has a single family residence, the two points above apply, but it was also follow the City of Anacortes Accessory Dwelling Unit (ADU) Code. Please see the Anacortes Municipal Code for these requirements.

8. Can I build a "mother-in-law" suite?: Yes, but you won’t find that verbiage written anywhere else. We refer to it as an Accessory Dwelling Unit (ADU). The ADU code covers additional living spaces within the residence as an add-on or remodel, or as a detached living space. The maximum square footage for an ADU is 900sf. A permit is required for an ADU and the owner of the property is required to live in either the main home or the ADU.

9. How do I know if I can build what I want?

If you’re unsure about what is allowed in the area that your property is located, first take a look at a zoning map and determine which zone your property is in. Then you may go to that zoning section of the Anacortes Municipal Code and check the permitted uses and conditional uses. If you’re still unsure, check with staff in the Planning Division.

If you’re more concerned about complications, requirements, and cost of what you want to build, you may apply for a pre-application conference. In a pre-application conference, members of several departments including the Building Division, Planning Division, Public Works, Fire, and Water Departments will review your proposal and provide feedback. You may find the application form under "Applications, Forms, & Checklists", and the meetings are usually scheduled roughly two weeks in advance, taking place on Tuesdays at 1:30 p.m. or 2:00 p.m. There is currently no fee to apply. Click here for a link to the forms: APPLICATIONS & FORMS - LAND USE

10. How much will a permit cost?: Each permit cost is calculated based on permit type. Some permits are a flat fee, while others are based on building valuation. A partial list of fees are located here: PERMIT FEE SCHEDULE

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City Clerk

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1. Where can I get a copy of a city ordinance or resolution?: Recent ordinances and resolutions are available on the public document portal. Copies of all City ordinances and resolutions are also available upon request at our Finance Department or the City Attorney`s office. You can view our codified ordinances by searching online.

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City Council

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1. When does the City Council meet?: View the City Council meeting schedule and connection information here.

2. How do I find out who my City Council representative is?: Check the Voting Wards map. For more information, please call 360-293-1900.

3. How do I contact my City Council Representative?: Contact information for each City Council member is available on the City Council page.

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Concealed Pistol License (CPL)

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1. Are you a member of the armed forces, out of state and need to renew?

As of October 1, 2019, law enforcement agencies that issue concealed pistol licenses (CPLs) shall develop and implement a procedure for the renewal of CPLs through a mail application process for any person who as a member of the armed forces which includes the national guard and armed forces reserves, who are unable to renew their CPL in person because of assignment, reassignment, or deployment for out of state military services.

What is required of the applicant?

The person applying for a renewal CPL under these circumstances shall provide to the LEA:

A copy of their orders designating the specific period of assignment, reassignment, or deployment for out of state military service.

Apply for renewal within 90 days before or after the expiration date of the CPL; and

Pay the renewal licensing fee or the late renewal fee depending on the date of application

Pass a background check in order to receive the renewed CPL.

How long is the license good for?

The CPL renewed under these circumstances takes effect on the expiration date of the prior license and is valid for a period of one year.

What is the renewal fee:

The non-refundable renewal fees have not changed subsequent to the one year expiration. The fees are $32 for the renewal and $42 for the late renewal according to RCW 9.41.070.

How to proceed:

If you qualify for the above process, please fill out the Concealed Pistol License Application, print it out, and email the completed application and a copy of your orders to the Records Department at apdrecords@cityofanacortes.org. Alternatively, you can print and fax the application to (360) 293-1935. Once we have your completed paperwork, we will contact you regarding payment.

2. When do I need to have a Concealed Pistol License?

RCW 9.41.050 requires you to have a concealed pistol license when:

You are carrying a pistol concealed on your person
You are carrying or placing a loaded pistol in a vehicle

For more information, please contact the Police Department at 360-293-4684.

3. Where do I apply for or renew a Concealed Pistol License?

In order to renew your current Concealed Pistol License you must be within 90 days before or after the expiration date and live within the city limits of Anacortes. If your license is expired more than 90 days, please give us a call at (360) 293-4684 to determine your next steps. If you are within 90 days and within the city limits, you can come by our office Monday through Friday between 8:00 am and 5:00 pm.

If you live in the unincorporated area of the county, you must apply with the Skagit County Sheriff's Office.

Non-Washington residents may apply at any local law enforcement agency in Washington State.

4. What are the application hours?

If you live within the city limits of Anacortes, please give us a call at (360) 293-4684 to make an appointment. We are making appointments for Wednesdays between 9:00 a.m. and 1:00 p.m. The appointments take approximately 15 minutes.

5. Is there a background check?: Yes. You will need to be fingerprinted and a criminal history background check will be conducted before your license is issued. Fingerprinting is only done Wednesdays from 9 a.m. to 1 p.m. For more information, or to make an appointment, please contact the Police Department at 360-293-4684.

6. Are there other requirements?

Yes. The following requirements must be met:

Resident of the City of Anacortes or a Non-Washington resident
21 years of age or older at time of application
Be a United States citizen or permanent resident alien with a permanent resident card (green card)
No pending trial, appeal, or sentencing on a prohibitive charge
No outstanding warrants for any charge, from any court
No court order or injunction against possessing a firearm
No mental health prohibitors
No felony convictions
No convictions for any of the following crimes when committed by one family member against another on or after July 1, 1993
- Assault in the fourth degree
- Coercion
- Criminal Trespass in the first degree
- Reckless Endangerment
- Stalking
- Violation of the provisions of a protection order or no-contact order restraining the person or excluding the person from the residence

For more information, please contact the Police Department at 360-293-4684.

7. How long does it take before I receive my license?: If you are applying for your first concealed pistol license, it may take up to 30 days to complete the background check before the license is issued. If you do not have a Washington driver's license or identification card, it can take up to 60 days. For more information, please contact the Police Department at 360-293-4684.

8. What documents will I need to bring with me?

You will need to bring:

Picture identification (i.e. Washington driver's license or identification card)
A fee of $49.25. We accept cash, check, or credit card (excluding American Express). Checks made payable to Anacortes Police Department. This fee is non-refundable.

For more information, please contact the Police Department at 360-293-4684.

9. How long is my Concealed Pistol License valid?: Your concealed pistol license is valid for five years from the date your license is issued. You will not receive a renewal notice and it is your responsibility to ensure your license has not expired. For more information, please contact the Police Department at 360-293-4684.

10. What if I lose my Concealed Pistol License?: We may be able to help you replace your license if you live in the City of Anacortes, and your license has been lost, stolen, or destroyed. If you live within the city limits of Anacortes, please give us a call at (360) 293-4684. The fee for a replacement license is $10.

11. Does Washington have reciprocity for Concealed Pistol Licenses with any other states?: Washington has reciprocity or accepts concealed pistol licenses issued by a number of other states, so long as the handgun is carried in accordance with Washington law. The Washington State Attorney General's website provides a list of those states that have reciprocity with Washington for concealed pistol licenses. For more information, please contact the Police Department at 360-293-4684.

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Contracting

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1. What is Public Work?

“Public Work” means all work, construction, alteration, repair or improvement other than ordinary maintenance, executed at the cost of the state or any municipality (the City of Anacortes) or which is by law a lien or charge on any property therein. The term work is very inclusive, especially in conjunction with ‘construction, alteration, repair or improvement’. All work shall comply with the provisions of RCW 39.

The term contract shall mean a contract in writing for the execution of public work for a fixed or determinable amount duly awarded after advertisement and competitive bid. However, a contract which is awarded from a small work roster need not be advertised.

Examples of Public Works Contracts:

All construction projects, large or small.
All building or building system repairs (building maintenance and system maintenance is not considered public works but is subject to prevailing wage requirements).
All infrastructure installation, repairs or removals.

State of Washington RCW 39

2. What is required of a Contractor once they are awarded a Public Works Contract?

Pay Prevailing Wages in accordance with RCW 39.12 – including filing Intents to Pay Prevailing Wages and Affidavits of Wages Paid.
Provide the City of Anacortes proof of insurance and additional insured endorsements as required in the contract documents.
Ensure that the Contractor and any subcontractors are current on Industrial Insurance Premiums with Labor and Industries (payment may be withheld until resolution of incomplete or unpaid premium reports).
Provide a Performance Bond and Payment Bond, each for 100% of the contract amount (including taxes).
Provide a signed Certificate of Compliance with Wage Payment Statutes.
Have a current City of Anacortes business license or obtain one before beginning work.
Ensure that the Contractor and any subcontractors are current with Department of Revenue taxes.
Ensure that the Contractor and any subcontractors are current with Department of Employment Security taxes.

3. When will I get my retainage back?

Retainage will be released 45 days after Final Acceptance, provided that the following has occurred:

All liens placed against the project have been released. For projects over $35,000, releases from the Department of Labor and Industries, Department of Employment Security and the Department of Revenue will also be required. (click here for more information regarding State releases)
Affidavits of Wages paid for the final correct contract amount are approved and on file for the Contractor and any subcontractors.
Worker’s Compensation Premiums for the Contractor and any subcontractors are current.

Final Acceptance cannot be issued until all requirements of the contract have been met including, but not limited to:

Intents to Pay Prevailing Wages for the Contractor and any subcontractors have been approved by the Department of Labor and Industries
Final invoice for the project received by the City
The Project Manager has determined the Contractor has completed the required deliveries or performed the required services
All as-builts have been received by the City

Labor & Industries Intents & Affidavits

4. What do I need to bid on a Public Works project?

A Contractor or subcontractor working on a public works project must, at a minimum, meet the following mandatory requirements (RCW 39.04.350):

At the time of bid submittal, have a certificate of registration in compliance with chapter 18.27 RCW (Contractor License);
Have a current state unified business identifier (UBI) number;
If applicable, have industrial insurance coverage for the bidder’s employees working in Washington as required in Title 51 RCW; an employment security department number as required in Title 50 RCW and a state excise tax registration number as required in Title 82 RCW;
Not be disqualified from bidding on any public works contract under RCW 39.06.010 or 39.12.065(3);
Not have any apprenticeship violations, if applicable;
Have received training on the requirements related to public works and prevailing wage under chapter 39.04 RCW and chapter 39.12 RCW, or received exemption from this requirement by completing three or more public works projects and have had a valid business license in Washington for three or more years;
Within the three-year period immediately preceding the date of the bid solicitation, not have been determined by a final and binding citation and notice of assessment issued by the department of labor and industries or through a civil judgment entered by a court of limited or general jurisdiction to have willfully violated, as defined in RCW 49.48.082, any provision of chapter 49.46, 49.48, or 49.52 RCW, and
Before award of a public works contract, a bidder shall submit to the contracting agency a signed statement in accordance with RCW 9A.72.085 verifying under penalty of perjury that the bidder is in compliance with the responsible bidder criteria requirement of subsection (1)(g) of RCW 39.04.350.

Washington State RCW 39.04.350

5. Why are bonds required?

The City is required, with limited exceptions, to obtain both a Performance and a Payment bond for each public works project per RCW 39.08.010. The City requires separate Performance and Payment bonds for 100% of the contract amount furnished on bond forms standardized by the City Attorney's office.

Performance Bonds- The purpose of a performance bond is to guarantee that the Contractor shall “faithfully perform all provisions of the contract.”

Payment Bonds- The purpose of a payment bond is to guarantee that the Contractor shall “pay all laborers, mechanics and sub-contractors.”

State of Washington RCW 39.08.010

6. What is retainage?

The City is required to withhold retainage (a portion of the monies owed to the Contractor) to ensure that all public works requirements have been met per RCW 60.28.011. The amount of retainage is affected by the amount of the project and the option chosen by the Contractor.

Generally five percent (5%) of the contract amount (including taxes) is subject to retainage. RCW 60.28.011 allows for four options for placement of retained funds until they are released to the Contractor. The first option will be utilized unless the Contractor advises the Contract Specialist in writing at the time the Contractor executes the contract that it elects to use a different option and either submits a retainage bond or returns a Retainage Account Escrow Agreement signed by its designated financial institution. The Contractor’s options for placement of retained funds are as follows:

Elect to have the retained amount held in a fund by the City.
Elect to have the City deposit the retained amount in an interest bearing account, not subject to withdrawal until after final acceptance of the work.
Elect to have the City place the retained amount in escrow which shall be converted into bonds and securities chosen by the Contractor and approved by the public body.
Submit a retainage bond in the amount of 5% of the contract amount. The bond must be furnished on a bond form standardized by the City Attorney's office and issued by a surety currently authorized by the State Insurance Commissioner to do business in Washington State.

7. What is prevailing wage?: Contractors and subcontractors on public works projects, regardless of the size, are required to pay their employees the prevailing wage for the county in which the work is being done. Wages are determined by the Industrial Statistician at the Department of Labor and Industries and can be located on the department’s website. The prevailing wages established at the time of the bid opening shall be in effect for the duration of the project.
Washington State RCW 39.12

8. What is a Notice of Completion?

After final acceptance of any public works project over $35,000, a public agency must file a Notice of Completion with the Department of Revenue (DOR), Department of Labor and Industries (L&I), and Employment Security Department (ESD) (RCW 60.28.051).

Each state agency must approve the Notice of Completion separately, at which point each agency will send a certificate of release certifying that all applicable taxes, premiums, and penalties have been paid. If DOR, L&I, or ESD report that there are unpaid taxes or fees, the agency must pay the missing amount to the state within 10 days and subtract it from the retainage (RCW 60.28.060).

For further information, please see the ESD Retainage Release FAQ.

9. Are prevailing wages required for non-standard items?: Click here for the Washington State L&I's list of criteria to be used in determining whether a prefabricated item is "standard" or "non-standard". These criteria shall be used by the Contractor (and the Contractor's subcontractors, agents to subcontractors, suppliers, manufacturers, and fabricators) to determine coverage under RCW 39.12 and if prevailing wages apply.

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Fiber - Billing

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1. How do I get billed?: Residents that currently receive a utility bill will see Fiber Internet as a new line item on their existing account bill. Customers that don't currently have a utility billing account with the city of Anacortes will have one created. Bills are paid through the utility billing system.

2. Will my bill go up after a promotional introductory period?: No. Prices were established and approved by Anacortes City Council. Rates do not fluctuate and would only change with direct action from City Council through their usual public proceedings.

3. How much will I be charged in taxes on my bill?: NO taxes or surcharges will be charged. Since internet alone is an information service, it is not taxed, therefore we do not have to charge any taxes on your service.

4. Is there a discount for low-income residents?: Low-income and indigent residents are able to apply for a 20% discount on their Access Anacortes Fiber Internet plans. If you currently have Access Fiber as your service provider and qualify for reduced rates, please reference the City's Utility Discount Program: https://www.cityofanacortes.org/187/Utility-Discount-Program

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Fiber - Technical

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1. Why is Fiber better? What's the big deal?: Fiber optic data transmission lines have been around for decades. Made of glass and as thin as a human hair, fiber optics can transmit much more data in much longer distances than conventional data transmission lines consisting of copper or other, electricity-based lines. Long distance fiber optic data transmission lines have revolutionized telephone and computer networks worldwide; however, their high cost has prevented them from being deployed directly into homes -- until now. The City of Anacortes' Access Fiber department extends the fiber optic network directly to customer homes and businesses.

2. What about modems?: With fiber internet, an Optical Network Terminal (ONT) is roughly equivalent to a modem. This device transfers your internet signal from the optical domain to the electrical domain. At installation, we will place an ONT inside the home or business. If you have a City Managed WiFi plan, the ONT will also provide an integrated WiFi router. If you do not have a City Managed WiFi plan, we will place a basic ONT in the site which can be connected to your router via an ethernet cable. There is no fee for the ONT device.

3. I have the City Managed WiFi router, how can I log into the router and change settings?

If you have the City Managed WiFi service and router, then you can follow the link below to log into the router and make changes:

Change Managed WiFi Name and Password

4. Why are speed tests over WiFi less reliable?: There are numerous factors which can affect the performance of speed tests. Many of these factors reduce the reliability of test results, which can confuse the actual speed our service is delivering to the ONT. If you must conduct a speed test using WiFi rather than directly connecting a cable to our ONT, then we advise that you conduct the test with a computer that is within a few feet of the ONT. Even so, the results will often be lower than a direct-connect arrangement as suggested in the previous question.

5. At times, the speed I am getting seems slow, how can I test the connection speed?

Speed tests, when properly performed, can give you results which indicate a general level of performance. To properly conduct a speed test follow these steps: 1) direct connect your computer to the ONT we have provided with an ethernet cable**, also temporarily turn off the computer's WiFi feature. 2) Wait until your computer indicates the internet is available, then browse to https://speedtest.net. 3) When the page fully loads, it should automatically indicate that it will be using the City of Anacortes' speed test server; this is indicated by the phrase "City of Anacortes" prominently displayed on the page. 4) Click the "GO" button/hyperlink. 5) The test will be conducted and the results for both download and upload will be presented to you. 6) For our 100Mbps service level, the results for these should be in the tens of Mbps range up to 100Mbps; for our 1Gbps service level, the results for these should be in the hundreds of Mbps range up to 1Gbps (or 1,000Mbps). 7) Conduct the test several times to get a general feel for the average speed you are experiencing during the session.

**if you are subscribed to our 1Gpbs service level, the ethernet adapter on your computer should be capable of a 1Gbps connection

6. I have a large home and my WiFi is weak in some areas, how can I improve that situation?: A whole-home or mesh system may be more appropriate for blanketing your home with WiFi. These systems have multiple transmitting units, often called "satellites", "nodes", or "extenders" that provide additional coverage. We cannot recommend any particular system, but want you to be aware of some common ones (in no particular order): Netgear Orbi, TP-Link Deco, Asus ZenWiFi AX, Nest WiFi, Eero Pro 6, and Linksys Atlas.

7. Do you limit or filter the websites I may visit?: We do not limit or filter the websites you visit.

8. Do you cap or limit my data usage?: There are no data caps on our service.

9. I just purchased a new router. Will the city come out and set it up for me?: No. Access is responsible for supplying the internet service to the home, and does not work on personal equipment supplied by the customer including routers, computers, switches, printers, phones, etc. If you are diagnosing an issue, you can always call to see if there is something wrong with the service to your home. However if you're having issues with personal devices, we recommend calling an IT support professional.

10. Won’t 5G make Fiber Optic Internet obsolete?: 5G may be great for mobile data, however it will rely on fiber optic infrastructure to the 5G towers and will be used in conjunction with fiber rather than replace it.

11. There is a storm/power outage, and my internet is flickering in and out. What should I do?: The fiber internet, like other service providers, requires power in your home to transmit data via the ONT and router. Power outages can temporarily disrupt service, and does not reflect an issue with the network's functionality. If you are experiencing problems after a power-impacting event like a storm, please power cycle the equipment. Sometimes the devices need to be reset to function properly. If you are experiencing problems after power cycling, please contact our customer support number. Sometimes devices such as your router can be damaged during a storm from power surges.

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Finance - Licensing

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1. How do I get a business license?: For business licensing information, contact the Washington State Department of Licensing. Additional information is available on the Business Licensing page.

2. Where do I get a dog license?

Dog licenses may be purchased or renewed online or by mailing in a completed dog license application. You must provide written proof from your veterinarian of a current rabies vaccination, spay/neuter (when applicable) and age (when applicable) to be issued a license. A serially numbered metal license tag will be issued and should be placed securely on your dog’s collar.

Learn more on the Dog Licensing page.

3. Do I need to license my cat?: The City of Anacortes does not require or provide licensing for cats.

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Finance - Utilities

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1. How do I set up new service?: Go to: https://www.anacorteswa.gov/1268/Activating-Deactivating-Service

2. How do I stop services when I move?

Go to: https://www.anacorteswa.gov/1268/Activating-Deactivating-Service

*Please note: Deactivate any form of payment that you have regarding the account. It does NOT happen automatically.*

3. Who do I call for other utility services (gas, electric, etc.)?

Puget Sound Energy:

Website: pse.com

Customer service number: 1.888.225.5773

Cascade Natural Gas:

Website: cngc.com/

Customer service number: 1.888.522.1130

4. Is there a low-income discount and how do I get it?: The City of Anacortes Utility Discount Program helps those in need by offering a discount of 30% on your City of Anacortes Utility Bill (water, storm, sewer, refuse, recycling, organics & fiber). This program is only available for City of Anacortes residential customer accounts who meet financial eligibility requirements. Information, eligibility guidelines and to submit an application are available on our Utility Billing page. For more information, please contact Utility Billing at 360.293.1909.

5. Will my discount move with me if I move to another residence?: No. You will need to complete and submit a new application and supporting documentation each time your service address changes. For more information, please contact Utility Billing at 360.293.1909.

6. How long do I have to pay my utility bill before I get shut off?: City of Anacortes utility bills are due the last business day of each month. The due date is printed on the bill. If you make a payment after the due date, the next billing statement may include the past due balance. Once an account has missed two due dates, an overdue notice will be mailed. Payments on disconnect notices are due by 10 a.m. on the date given on the statement.

7. What if I receive a disconnect notice?: If you receive a bill with a “disconnect notice”, payments must be made through Paymentus or dropped in our drop box (located in the rear parking lot - black box w/City logo) before the 10am deadline. Failure to do so may result in a $75 service fee and disconnection of water service. Do not mail in payments or pay online through your bank as payment will not reach us in time to avoid disconnection and the fee.

8. What do I do if there is a problem with my utility bill?

If you have an issue or question regarding your utility bill, please contact Utility Billing at 360-293-1909.

You may also email us at: Utility Billing

9. Where can I pay my utility bill in person?: Payments can be made at City Hall. You may also make payments over the phone (Please call Paymentus at: 855.288.4093 to make payments via phone), and online (Please go to "I WANT TO" at the top of this page, then click Pay > City of Anacortes Utility Bill).

10. Where is the drive-through payment drop box?: The drop box (checks only please) is located behind the City Hall Municipal Building, north side parking lot (black box - City logo).

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Finance - Utility Discount Program

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1. How can I get a low-income discount on my bill?: The City of Anacortes Utility Discount Program helps you stay current on utility payments by offering a discount of 30% on your City of Anacortes Utility Bill (water, storm drain, sewer, refuse, recycling, organics and fiber). This program is available for City of Anacortes Utility residential customer accounts who meet financial eligibility requirements.

2. How long does it take to process my application?: The average time to process an application is 1 to 2 months. However, if your application has all the requested documents (photo ID, one month of payroll statements/stubs for all household members over 18, and rental agreement and rent receipt or mortgage statement/taxes), it will shorten the process time and will help expedite the approval process.

3. How will I know if I’ve been approved?

When you receive your City of Anacortes utility bill, the discount will be noted on the line items of your statement, as in this example:

Recycling - Discount Recycle Tote Service
Refuse - 32-gallon Refuse Tote Service - Discount
Sewer - Discount 5/8" x 3/4" Residential
Storm - Discount Storm Drain
Water - 5/8" x 3/4" Residential Discount

4. What if I have a disconnect bill and I’ve been waiting for my application to be processed?

Any bills that are currently due are not eligible for the discount. If you are unable to pay your bill, outside agencies may be able to assist you.

If you receive a bill with a “disconnect notice,” payment should be made in person at our office at 904 6th Street in the City Hall Municipal Building, second floor, before 10 a.m. on the due date given on your notice. Failure to do so may result in a $75 service fee and disconnection of water service. Do not mail in payments or pay online through your bank as payment may not reach us in time to avoid disconnection.

5. How much is the discount and how long will I be on the program?: The discount is 30% for qualifying citizens on their utility bill. You must re-apply for the discount each year by May 31 to continue to receive the discount.

6. Will the discount move with me if I move to another residence?: No. You will need to complete and submit a new application and supporting documentation each time your service address changes.

7. What if I have questions that aren’t answered here?: If you need more information or to set up an appointment to speak with a billing specialist in person, please email Utility Billing or call 360-293-1909.

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Fire Department

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1. How can a citizen test or recharge fire extinguishers?: Refer to the Yellow Pages under "fire extinguishers" there are several local companies who can help you with this. For more information, please call the Fire Department at 360-293-1925.

2. How can someone become a paid firefighter?: The Anacortes Fire Department maintains a career staff of 28 firefighters at the ranks of Firefighter, Lieutenant, and Chief Officer. The majority are also certified as Paramedics. There are a few EMT positions in the department. All applications and initial testing for full time positions are done through Public Safety Testing. For more information, please call the Fire Department at 360-293-1925.

3. How does the new Voice over Internet Protocol (VoIP) phone service work with the emergency 911 service?: Several service providers offer Voice over Internet Protocol (VoIP) service to their customers. This service is attractive to people because they can now have voice service using their Internet Digital Subscriber Line (DSL) connection, and no longer need a dedicated telephone line to make phone calls. They also are provided with long distance service at no charge. Check with your service provider to determine if they have a correct address for you, and whether you will be connected to the correct Dispatch Center. For more information, please call the Fire Department at 360-293-1925.

4. How should I report a fire?: Dial 911 to report a fire. If the phone system is down, report fires at the nearest fire station. The Headquarters Station is at 1016 13th Street; the Norman Brown Station is at 5209 Sunset Avenue; and Station 3 is at 9029 Molly Lane, Suite A. For more information, please call the Fire Department at 360-293-1925.

5. How do I make a complaint if I suspect someone is conducting an illegal burn?: Call 911.

6. Is the use of fireworks permitted within the City of Anacortes?: An Ordinance passed effective January 1, 2005, prohibits the use of all fireworks within the city limits except for approved, licensed public displays. Here is the link for to the new ordinance. For more information, please call the Fire Department at 360-293-1925.

7. How do you dispose of unexploded fireworks or expired flares?

Unexploded fireworks should be brought to the Anacortes Police Department. Expired flares may be taken to City of Anacortes Public Works Department at 2201 37th Street, Anacortes.

For more information, please call the Fire Department at 360-293-1925.

8. What are the current burn regulations?: Within the City of Anacortes, you may burn only recreational fires using firewood. You will need a permit issued by the Fire Department. Firewood is defined as natural vegetation no less than two inches in diameter. The fire needs to be contained in an open fire pit or approved wood burning BBQ no larger than two by three feet (2 feet by 3 feet). Permits issued are valid for an entire year from the date issued, but are subject to suspension during burn bans. Burn permits can be obtained in person during regular business hours at the main fire station on 13th Street or you may complete a permit application online. There is no charge for burn permits. Charcoal and propane BBQs do not require a permit. For more information, please call the Fire Department at 360-293-1925.

9. What are the regulations regarding the use of BBQs?: For BBQs used to burn firewood, they must be approved for that purpose and you must have a recreational burn permit. For other open flame BBQs, if you live in a multi-family building of three or more attached units, you may use them on decks or balconies only if there is an overhead sprinkler present. For other type residences, open flame BBQs must be at least 15 feet from any structure, and should never be used on wooden decks or porches. For regulations on the use of BBQs in the marine environment, see the link to the burn regulations on our public safety page. For more information, please call the Fire Department at 360-293-1925.

10. Who does safety testing on children's car seats?: Island Hospital has a Car Seat Clinic on the 4th Thursday of each even month.(February, April, etc.) from 1:00 to 4:00 PM. It is advertised in the Hospital’s "Heart Beats" publication.

11. Is it true that the fire department issues free bicycle helmets?: The Fire Department conducts an injury prevention program to provide bicycle helmets free of charge to children. The intent is to provide helmets to those who could not normally afford them. Children need to be accompanied by an adult, and should go to the Headquarters Fire Station at 1016 13th Street during regular business hours. Depending on available supply, they will be properly fitted by one of the Firefighter/Paramedics. For more information on bike helmet safety, visit Helmets.org. For more information, please call the Fire Department at 360-293-1925.

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Guemes Channel Trail

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1. Where can I access the Guemes Channel Trail?: Trail access with parking is available at the Edwards Way cul-de-sac and at Roadside Park at the intersection of Jackson Street and Oakes Avenue. The Roadside Park access reaches the trail via an extended stairway and is not ADA accessible. The Edwards Way cul-de-sac entrance is ADA accessible.

2. How do I get to the trail from the ferry line?: The City of Anacortes is working on a plan for a formal route from the Washington State Ferry terminal to the Guemes Channel Trail. In the interim, pedestrians are welcome to use the informal walking route from the vehicle line up area, thru the Ship Harbor Interpretive Preserve. This route may be found along the shoreline just east of the ferry terminal. Please use care and sensitivity when using this route. Please keep dogs on leash on all trails and beaches.

3. What are the hours on the trail?: 5 AM – 10 PM

4. Are bikes allowed on the trail?: Yes. Non-motorized bicycles are welcome. Please yield to pedestrians.

5. How can I volunteer?: Anacortes Parks & Recreation schedules many volunteer work parties throughout the year. Individual and small groups may also schedule events. Please contact Project Manager Bob Vaux @ 360-588-8233

6. Why does the trail “dead end”?: The Guemes Channel Trail project is an ambitious undertaking, motivated by the dynamic trail user community of Anacortes. It is multi-phased and opportunistic. It will ultimately serve as a connector from South March’s Point to the Washington State Ferry terminal, and on to Washington Park. In the meantime, please enjoy the phases that have been completed.

7. How do I get to Washington Park?: This requires road and sidewalk travel from either the Edwards Way cul-de-sac or Roadside Park. At the intersection of Oakes Avenue and Sunset Avenue (the traffic light above the state ferry terminal) continue west on Sunset Ave. In approximately ¾ of a mile the avenue dead ends into Washington Park. Park staff phone #: 360-661-3463.

8. How can I report damage on the trail?: Please report any and all trail concerns to Anacortes Parks & Recreation; 360-293-1918. In case of emergency, please dial 911.

9. Are horses allowed on the trail?: No.

10. Are motorcycles allowed on the trail?: No.

11. Are dogs allowed on the trail?: Dogs are allowed in all City of Anacortes park facilities, as long as the City leash law is observed. The City does currently offer two off leash dog parks.

12. Can I park my car at Edwards Way/Roadside Park over night?: No overnight parking is offered at these sites. Day use hours close at 10 PM. The city offers $7/night parking at Washington Park, and the state ferry terminal offers paid over-night parking as well.

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Historic Preservation Board

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1. Are there incentives if I want to preserve my house?: For your personal residence there is only Special Valuation, which is a 10-year forbearance of the property tax on your improvements. To be eligible, your house must be in the Anacortes or National Register of Historic Places.

2. Can I get grants or other funds to help me restore my historic building?: Financial assistance for individuals is currently limited to low-interest loans and state and federal income tax credits for income-producing properties. There are more possible sources if your restoration involves low-income housing. Please refer to our incentives page.

3. Can I make an addition to my old building without ruining its historic value?: New additions should be designed and constructed so that the character-defining features of the historic building are not radically changed, obscured, damaged, or destroyed in the process of rehabilitation. New design should always be clearly differentiated so that the addition does not appear to be part of the historic resource. See the Secretary of the Interior’s guidelines for new additions.

4. How can I help the AHPB preserve the history and buildings of Anacortes?: Get involved! We need volunteers to help with various projects. Donations can be made to the Anacortes Museum Foundation to help us with our work but please clearly designate them for the Preservation Fund.

5. I want to fix up my old house – must it be brought up to code?: The Washington State Historic Building Code, chapter 51-19 WAC, provides an exception from the State Building Code and the Uniform Building Code when authorized by the Anacortes Building Department under rules adopted by the State Building Code Council. We suggest that you work with us, but it is not strictly required. Likewise, it is advisable that your property be on the Anacortes Register of Historic Places even though this too is not a strict requirement. The code does demand compliance with all safety requirements, no exceptions.

6. What are the duties of the Preservation Board?

Ordinance 2530, Section 4 defines the duties of the Preservation Board. Briefly they are to:

Produce and maintain the Anacortes Historic Inventory
Review all permit applications pertaining to these historic resources
Initiate and maintain the City of Anacortes Register of Historic Places
Review nominations to the City of Anacortes Register of Historic Places
Review proposals to change, alter, modify, remodel, move, demolish, or, in some other way, significantly affect properties on the register
Serve as the local review board for Special Valuation
Conduct all Board meetings in compliance with Chapter 42.30 RCW, Open Public Meetings Act
Advise the City of Anacortes Council generally on matters of historic preservation
Provide information about preservation incentives

7. What can the Board do for me?: We can advise you about good ways to restore and maintain the character of your historic property. Further, we can enlist the assistance of state and national experts when it is appropriate - this is a benefit of our being a Certified Local Government entity.

8. What is a Certified Local Government (CLG)?

Local governments that establish a historic preservation program meeting federal and state standards are eligible to apply to the State Historic Preservation Officer (SHPO) and the National Park Service for certification as a CLG. The Certified Local Government Program is a preservation partnership between local, state and national governments focused on promoting historic preservation at the grass-roots level. The key reasons to become a CLG are:

access to the expert technical advice of the State Offices as well as the NPS, and
eligibility to compete for federal funds annually allocated to support local historic preservation projects.

CLG funds may be used for a wide variety of projects such as historic survey work, community planning, local design guidelines, archeology, public education and National Register nomination development as well as direct participation in the review and approval of nominations to the National Register of Historic Places.

9. What is a Preservation Easement?: An historic preservation easement is a legal agreement that enables a historic property owner to establish certain preservation restrictions while retaining possession and use of the property. There are three general types of historic preservation easements: façade, interior space, and development rights. There is a federal tax credit if the easement is given by donation and the property is on the National Register. Follow the links starting on our incentives page if you want to know more.

10. What is a section 106 review?: Section 106 refers to a particular part of the National Historic Preservation Act of 1966 that requires every federal agency to take into account how each of its undertakings could affect historic properties. Section 106 Review is a review process designed to ensure that historic properties are considered during federal project planning. Any project involving federal funds is subject to Section 106 Review. This applies to properties on or eligible for listing on the National Register.

11. What is the Anacortes Register of Historic Places?: Please see the About the Register page of our website.

12. What is the historic inventory (survey) and what is it for?: The Anacortes Historic Inventory is part of the Washington State Inventory of Cultural Resources that documents historic properties (buildings, structures, sites, districts, and objects) across the state. Records held in the Inventory document a variety of property types. All permit applications for properties in the inventory are subject to review by the Preservation Board.

13. What kinds of buildings can be historic properties?: Anacortes properties eligible for historic designation must be at least 50 years old and be important for representing broad patterns of Anacortes’ history, for conveying high architectural or artistic values, or for their association with the life of a historically important Anacortes resident.

14. What makes an old building historic?: The difference between an historic place and just an old one rests in the meaning it brings as a place that defines and marks our history. For example, a building may be historic because it was designed by a well-known architect or was the first county courthouse or is the place where a significant event occurred. A building may also be historic because it signifies patterns of community development, incorporates local materials and innovative methods in construction, or because it is typical of a significant era in Anacortes’ history.

15. What projects does the AHPB sponsor?

Some of the Board’s recent activities include,

Installing a series of interpretive panels, the Anacortes Heritage Signs, in locations around town.
Developing an inventory of historic properties in Anacortes; preparing a handbook of historic house styles
Naming preservation award recipients.
Conducting workshops; researching and writing register nominations for the Register of Historic Places and
Developing the House History Program.
Maintaining a website detailing its activities and offering information for all residents interested in historic preservation.

16. Why is preservation important?: Our historic buildings are our most tangible connection with the history of our community. These buildings are not hidden away in a museum display case but part of our daily experience, reminding us of our roots. In addition to encouraging civic pride and safeguarding the City's historic, aesthetic, and cultural heritage, preservation helps to stabilize and improve property values. Maintaining the beauty and accomplishments of the past strengthens the city's economy by attracting tourists and new residents.

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Human Resources Department

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1. Can I turn in a resume only?: A City of Anacortes employment application must be completed in order to be considered for review. A cover letter and resume may accompany the employment application.

2. I am interested in becoming a police officer, firefighter/EMT, or firefighter/paramedic. How do I begin the application process?: The City of Anacortes recruits for police officers, firefighter/EMTs, and firefighter/paramedics with the assistance of Public Safety Testing. The Public Safety Testing is the basis for the City contacting entry level candidates when we are establishing a Civil Service Eligibility List. Lateral candidates should apply directly on our Employment Opportunities page when an opening exists.
Public Safety Testing

3. I am interested in employment with the City of Anacortes. How do I apply?: Please visit our About The Application Process page to find out how to apply for an open position. Applications and resumes are only accepted when an opening exists. Applications must be received by the Human Resources Department on or before the closing deadline.

4. Will you keep my application on file for future openings?: Applicants must submit a separate application for each position for which they wish to apply. If you are interested in multiple openings, please submit an application for each. We do not retain applications for future openings.

5. What formats can I submit my application materials in?: Please only submit employment documents in .pdf or .doc formats.

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Legal Department

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1. Can the City Attorney advise me on civil matters?: No. The City Attorney is the attorney for the government of the City of Anacortes, not the citizens. Private legal matters should be directed to civil practice attorneys. They are listed under specific practice areas under "attorneys" in the yellow page section of the phone book.

2. How can I find out when a case is scheduled for Court?: Call the Anacortes Municipal Court 360-293-1913.

3. How should I report a crime?: Crimes should be reported through the 911 phone system.

4. Where can I find a Justice of the Peace to perform a marriage ceremony?: Skagit County District Court can help you schedule a judge for a marriage ceremony, call 360-336-9320.

5. Where can I get a copy of a city ordinance or resolution?: Recent ordinances and resolutions are available on the public document portal. Copies of all City ordinances and resolutions are also available upon request at our Finance Department or the City Attorney`s office. You can view our codified ordinances by searching online.

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Library

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1. Where is the library located and when is it open?: View Library location and hours

2. How do I get a library card?: Library Cards are free to residents who live within the City of Anacortes. Those who live outside of the City limits may purchase a card for $100 per year. To get a card you need to complete a registration form, either in person or sign up for one using the online form.

3. Do our resident library card holders have privileges at other libraries in Skagit County?: Yes, the Anacortes library has reciprocal borrowing agreements with La Conner, Burlington, Mount Vernon, Sedro-Woolley and the Upper Skagit Library District. Anacortes resident card holders are required to come to our library first to be approved for a reciprocal card. For more information, please call the Library at 360-293-1910.

4. How do I find out what is happening at the Library?: Visit the Library Calendars, Programs, and Events page for the current week’s program, monthly calendars and current newsletter.

5. How long may I keep materials?

Borrowing periods are as follows:

Books, 28 days
Music, Books on CD,14 days
Videos and DVDs, 7 days
Video games, 14 days

Popular titles in high demand are checked out for 14 days only and may not be renewed. Most other items may be renewed once online, by telephone or at the library.

6. What if I want to keep materials longer?: You may renew most materials online through the library catalog. If you need assistance to renew the materials, call the library at 360-293-1910.

7. What if I can’t find what I want?: Don’t give up - ask a library staff member for assistance. We may be able to find them. If they are not available at the library, we may be able to borrow them or consider them for purchase. For more information, please call the Library at 360-293-1910.

8. What else does my library offer?: The Anacortes Library offers much more than books - Adult programs and author visits, free use of the Community Meeting room and Study rooms, Internet access, Online databases, downloadable ebooks and audiobooks, Story times, Teen programs, and computers for Word processing and other software programs. For more information, please call the Library at 360-293-1910.

9. Who may use the Library Meeting room?: The Meeting room is available to community members. It is not available for commercial use. Visit the meeting room page for all of the details.

10. Can I donate to the library?: Yes! Financial donations may be made either to the Friends of the Library, the Anacortes Library Foundation, or Library Endowment Fund. Donations are tax deductible. Books and other materials are also accepted. Please call the library for guidelines, or get a list at the library of materials that we can use. For more information, please call the Library at 360-293-1910.

11. Do you have volunteer opportunities?: Yes, we have many long-term and short-term projects for volunteers. Volunteer opportunities are also available through participation in the Friends of the Library, the Library Foundation, and the Library Jazz Committee. For more information, visit the volunteer webpage.

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Library Card

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1. What is needed to get a library card?

Please bring in a photo ID and proof of current address.

Something with your picture on it, e.g., driver’s license, passport, government ID
Something with your local address on it, e.g., driver’s license, utility bill, piece of mail, rental agreement

Library Card application (PDF)

2. What if I live outside the city limits?

Non-residents pay a small fee to checkout materials. You may have an Anacortes postal address but if your property is physically located in the unincorporated areas outside Anacortes City limits, by definition you are a non-resident. Fees are as follows:

3-month family card privilege $25
6-month family card privilege $50
12-month family card privilege $100

The fee equals $8.33 per month, or just 28 cents a day. It gives you access to over 100,000 items. What a bargain! You can use the Library's electronic databases, download audio books and eBooks, and access online magazine resources. Children can participate in our Summer Reading Program. For more information, please call the Library at 360-293-1910.

3. What if I own city property or own a business?

For property and business owners, library cards are issued without cost. Individuals must:

Show evidence of paying property tax to the City of Anacortes
Hold an Annual Business License from the City of Anacortes

Please be aware that these cards are for the actual property or business owner only, and do not include employees of an Anacortes business. These cards are renewed annually with proof of property tax or business license. For more information, please call the Library at 360-293-1910.

4. How do I get a reciprocal card for other Skagit County libraries?

Anacortes city residents with library cards can apply for reciprocal library cards at no cost at Burlington Public Library, La Conner Regional Library, Mount Vernon City Library, Central Skagit, and Upper Skagit Library District.

Burlington Public Library

820 E Washington Avenue

Phone: 360-755-0760

Burlington Public Library website

La Conner Regional Library

614 Morris Street

Phone: 360-466-3352

La Conner Regional Library website

Mount Vernon City Library

315 Snoqualmie Street

Phone: 360-336-6209

Mount Vernon City Library Website

Central Skagit Library District

100 W State Street Suit C

Sedro Woolley, WA 98284

Phone: 360-755-3985

Central Skagit Library District website

Upper Skagit Library District

45770 B Main Street

Phone: 360-853-7939

Upper Skagit Library District website

5. What are Student Cards?: Anacortes School district students qualify for a special student library card. Read more about Student Cards.

6. What if I lose my card?: Replacement cards cost $1. Please let us know as soon as you realize your card is missing; we'll make sure no one else can use your card to check materials out. For more information, please call the Library at 360-293-1910.

7. Can I renew my items?: Items may be renewed twice, as long as another patron is not waiting. You may renew at the Library, by phone, or by accessing your account online at the Library website. For more information, please call the Library at 360-293-1910.

8. How long can items be checked out?: Loan periods vary, depending on the item. DVDs and videos checkout for 7 days; books, magazines, CDs cassettes, CDs, CD-ROMs, and all other materials checkout for 28 days. For more information, please call the Library at 360-293-1910.

9. What happens if I have an overdue item?: Our Library does not charge daily overdue fines. As a courtesy, we send out an email or postcard reminder when materials are 2 weeks overdue. Returning items promptly saves billing costs and maintains funding and availability of materials for all Library patrons to enjoy. For more information, please call the Library at 360-293-1910.

10. Where do I return my checked out items?: Book drops are located behind the Library on 9th Street, and also inside the building. The drops are designed for Media (DVDs, CDs), Children's, and Adult items. For more information, please call the Library at 360-293-1910.

11. What happens if I damage an item?: On return, all items are carefully checked and cleaned or re-packaged as necessary before reshelving. Items with minor damage are repaired as needed, with the damage noted. Patrons returning materials with damage requiring replacement covers or containers are charged $5 processing fee per item. Patrons returning items damaged beyond repair are charged full replacement cost. For more information, please call the Library at 360-293-1910.

12. Can I place a hold on an item?: Patrons can place a hold on an item that is currently checked out. This can be done through our online catalog, by phone, or at the Library. Because holds cannot be placed on items that are currently available at the Library, please call the Library and ask a staff member to pull the item and place the hold for you. Available holds are held for 3 days, with consideration given for holidays. For more information, please call the Library at 360-293-1910.

13. What does Delinquent Account mean?: The Anacortes Public Library does not currently charge fines for overdue materials. As such, when materials are overdue and not renewed or returned, your status becomes delinquent, and you will be unable to check out items both digitally and at the library until the items are returned. For more information, please call the Library at 360-293-1910.

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Library Foundation

Show All Answers

1. How does the Foundation fulfill its Mission?

The Foundation provides funds to the Anacortes Public Library in these essential areas including:

Literacy and Lifelong Learning including programming for children, teens and adults, and additional projects and services for all ages.
Library collections of print, electronic and audio visual materials
Infrastructure projects including technology and building enhancements. Continued growth of the Library through resources including grant writing and development.

For more information, please email the Library Foundation.

2. I already pay Library taxes. Why should I donate money, too?

Local taxes support the cost of budgeted and routine costs of operating the Library. For Anacortes, our Library has become a multi-generational community center of learning offering additional programs and services that are not covered by the city budget. The funds that support these enrichment programs are provided in part by generous donations which allow the Anacortes Public Library to maintain its performance of excellence. The Library is an accessible place where everyone can pursue the joy of learning.

For more information, please email the Library Foundation.

3. How can I donate to the Library through the Foundation?

There are several ways you can make a donation to the Library Foundation:

Buy an Engraved Brick (PDF)
Cash donations (including checks, credit card, and Paypal)
Inscribe a Tile in the Library Donor Wall (PDF)
Make a Charitable Bequest
Make a Legacy Pledge (PDF)

For more information, please email the Library Foundation.

4. What kind of charitable bequests can I give the Library?

Charitable bequests are generally given to the library through wills or estate plans. Donors may choose to give a bequest to the Library, through the Foundation, in a number of ways including:

Bequests in Wills
Cash
Charitable Trusts and Estate Arrangements
Life insurance policies
Matching Gifts from Corporations
Real Property
Stocks or bonds

Your donation is tax deductible & provides funds for Library materials and projects. The Anacortes Library Foundation is a 501c(3) organization, tax ID#91-1933694. Please contact the Library Director at 360-293-8128 or email the Library Director for information on including the Library Foundation as part of your planned giving.

5. What are some of the major initiatives that the Foundation has helped fund for the Library?

The Foundation was formed in 1998 to raise large sums of private donations to help build our new Library. It accomplished its initial mission and has since broadened its mission. It has undertaken collaborative projects in partnership with the City, service organizations, and individuals. Some of the major projects include:

Purchase and maintenance of eBooks and online resources.
Purchase of meeting room sound system
Upgrade library computer and security system
Funds for mobile computer laptop lab
Upgrade building infrastructure projects including lighting, faucets, cabinetry, and others.
Funds for Library Art collection
Purchase software, movie license

For more information, please email the Library Foundation.

6. How does the Foundation manage the donations received?

In addition to raising funds, the Foundation is a steward of large bequests such as the Manieri Bequest for jazz and swing music, the Maritime Bequest and the Jeane Thompson Gardening Bequest. There is a standing Investment Management Committee within the Foundation Board that provides investment guidelines.

For more information, please email the Library Foundation.

7. How is the Foundation different from Friends of the Library?

The Foundation and Friends of the Library are both important and critical organizations that help ensure the Library’s long term success. The Friends generate most of their funding from the operation of the Friends book store at the Library. They also receive bequests and donations. Their funding is focused on books and periodicals for the Library, and supporting the children’s program.

For more information, please email the Library Foundation.

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Mayor, Executive Department

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1. How long is a term for the Mayor?: The Mayor's term is four years. The next term begins January 1, 2026.

2. What is the Mayor's salary?: Beginning January 1, 2022, the mayor's salary is set by Ordinance 4002.

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Municipal Court

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1. How do I pay my court fine?

You can pay your court fine by:

* paying in person at the Anacortes Municipal Court

* visiting the online payment center: www.anacortestix.com
* by phone, when you contact: NCOURT 1(877)793-8935
* sending a check or money order to the Anacortes Municipal Court

2. How do I find my court date?: You can log onto Washington Courts to find your court date, search through Skagit County's Daily Docket, or contact the Anacortes Municipal Court at 360-293-1913.

3. How do I reinstate my drivers license?: Visit the Department of Licensing website.

4. How do I obtain court records?: In order to obtain a copy of court records, you must complete and submit a "Records Request" form. Please be sure to complete the form entirely, and list contact information. The court has five business days to acknowledge a records request, but much of the time requests can be accommodated sooner.

5. How do I contact the court's collection agency?

Debt Recovery Specialists

1601 William Way Suite D

Mount Vernon, WA 98273

360-428-8159, 800-296-0569

fax: 360-416-0467

debtrs@debtrs.com

www.debtrs.com

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Museum

Show All Answers

1. When is the Museum Open?

Carnegie Gallery Hours

Tuesday through Saturday 10 a.m. to 4 p.m.
Sunday 1 p.m. to 4 p.m.
Closed Mondays

Research Library

Tuesday through Friday 10 a.m. to 4 p.m.
Appointments are appreciated!

W.T. Preston & Maritime Heritage Center CURRENTLY CLOSED

April, May, September, October

Open weekends only
Saturdays 10 a.m. to 4 p.m.
Sundays 11 a.m. to 4 p.m.

June, July, August

Tuesday to Saturday 10 a.m. to 4 p.m.
Sundays 11 a.m. to 4 p.m.
Mondays Closed

November to March Closed

For more information, please call the Museum at 360-293-1915.

2. How do I get to the Anacortes Museum?: From Interstate 5, north or southbound, take exit 230 and follow State Route 20 west to Anacortes. Coming into town, you will be traveling north on Commercial Avenue. To reach the Anacortes Museum, turn left at 8th and Commercial and head west three blocks to the Museum on the corner of 8th Street and M Avenue. View map directions

3. How do I get to the W.T. Preston and the Maritime Heritage Center?: To reach the W.T. Preston and the adjacent Maritime Heritage Center, head north on Commercial and turn right on 9th Street. Head east two blocks to R Avenue. The W.T. Preston is at 703 R Avenue, adjacent to the Maritime Heritage Center. For more information, please call the Museum at 360-293-1915.

4. Are the Museum sites handicapped accessible?: Yes. The research library and offices in the lower level of the Museum building are wheelchair accessible. There is a lift to the exhibit gallery on the second floor; parking is via the alley behind the Museum. The W.T. Preston has an ADA ramp to the main deck. For more information, please call the Museum at 360-293-1915.

5. What is the mission of the Anacortes Museum?: The Anacortes Museum exists to preserve and interpret the history of Fidalgo and Guemes Islands and to nurture in the community an awareness and appreciation of its heritage. For more information, please call the Museum at 360-293-1915.

6. May I view the Wallie Funk Collection?

We are happy to say yes, you may search and view the Wallie Funk Collection and virtually all of our artifacts using our online database. Also, we certainly respond to formal research requests for specific material, preferably by appointment during research library hours. For more information, please call the Museum at 360-293-1915.

7. How do I donate photographs or artifacts to the Anacortes Museum?: The Anacortes Museum appreciates receiving donations for our collection, which pertain to people, events, places, businesses, etc. of Fidalgo and/or Guemes Islands. Please send an email to the Anacortes Museum describing your donation and its connection to Anacortes history. You may also bring your items to the museum office from 10 a.m. to 4 p.m. Tuesday through Friday. Use the M Avenue entrance for our Research Library. Our Accessions Committee will review all donations. Need further information? Call 360-293-1915.

8. How do I donate to the Anacortes Museum Foundation?: The Anacortes Museum Foundation is a non-profit organization dedicated to the support of the Anacortes Museum. Donations help fund special events and museum necessities that exceed monies available from the museum’s annual operating budget. For more information about the Anacortes Museum Foundation, please contact the Museum by phone 360-293-1915) or email the Museum.

9. How much does it cost to visit the Anacortes Museum?: Free! Both our Carnegie Gallery and our Maritime Heritage Center allow free admission. Tours of the W.T. Preston do require a small fee: Adults $5, Seniors (65 and up) $4, and Children (5 to 16) are only $3. For more information, please call the Museum at 360-293-1915.

10. Is the Anacortes Historic Preservation Board connected to the Museum?: Yes, the Museum supports the AHPB with staff time and file space (limited). For more information, please call the Museum at 360-293-1915.

11. What boards govern Museum operations?: The Museum Advisory Board consists of 7 volunteers appointed by the Mayor to advise the Mayor and the Museum Director. The Museum Foundation Board provides non-profit stewardship of monetary grants, donations and funds raised by the Foundation in support of the Museum. Board members also manage the two Museum gift shops and host special events. For more information, please call the Museum at 360-293-1915.

12. May I view the Museum's photo collection?: Visit the Museum website to view the online searchable database and view thousands of photographs.

13. What happens to the stuff we donate to the Museum?: A Collections Committee accepts or declines items brought in for consideration as acquisitions to the Museum collections. Items accepted will have a meaningful history and connection to our community. In addition, the Museum must be able to properly store and protect them. For more information, please call the Museum at 360-293-1915.

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Parking Enforcement

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1. Who is responsible for parking enforcement?: Parking enforcement issues fall under the responsibility of our Community Service Officer. For more information, please contact the Police Department at 360-428-3211.

2. Is there a time limit on parking?: The standard parking limit on city streets is 72 hours. This does not apply when otherwise posted (such as the downtown corridor or near the high school) or if a vehicle is parked in the area directly adjacent to its owner’s property (see Municipal code 10.12.010). For more information, please contact the Police Department at 360-428-3211.

3. What about parking a motorhome, boat or trailer on the city street?: Motorhomes, boats and trailers are always limited to 72 hour parking, even if parked adjacent to the owner’s property (see Municipal code 10.12.010). This only applies when parked on city streets/property. If you have a guest coming to visit that will need to stay in your motorhome/trailer/camper you can get a free permit through the City Planning and Building Department. It is unlawful to live in any type of vehicle in the City of Anacortes. For more information, please contact the Police Department at 360-428-3211.

4. What is back-in angle parking?

We now have several areas in our downtown corridor that are back in angle parking only. You may be wondering what exactly is back in angle parking and why do we want it here in Anacortes?

What it is

Back-in angle parking is like regular diagonal parking except that you enter the space by back into it instead of pulling forward into the space.

Why We Want it

It creates more parking for both citizens and tourists to utilize.
It's safer! When drivers who exit back in parking stalls they have far greater visibility of approaching traffic. Their view is not obstructed by large vehicles, vehicles with tinted windows, and they have a direct line of vision to see approaching bicyclists and pedestrians. It also allows for quicker re-entry into the traffic flow and is easier than parallel parking.
It's easier to off loading passengers and cargo from an angled vehicle. Vehicle trunks and tailgates are facing the curb rather than the lane of travel where someone loading a vehicle is at risk of being struck by a passing vehicle. Also, when unloading small children and pets it is safer as the open vehicle door guides them towards the safety of the sidewalk, not towards the street.
Studies have shown that vehicle speed is reduced on those streets where there is back in angle parking because motorists are more aware of drivers about to re-enter the lane of travel and drive slower in order to better respond to them.

How to Back in Angle Park

Put on your right turn signal as you approach the parking space
Don’t make any turns away from or into the spot before reversing, just continue along your normal path of travel, just outside the parking spaces
Think of it like parallel parking: pull past the parking space until the rear tires of your vehicle are even with the end of the parking space and then just turn your steering wheel to the right while backing up
Use your mirrors to see the parking stripes to center yourself in the space
Use the front of your vehicle as a reference for how far to pull back-if you drive a pickup truck or larger vehicle with a lot of overhang, be careful not to pull too far back and block the sidewalk
Practice: it only takes a few times to get the hang of it

For more information, please contact the Police Department at 360-428-3211.

5. What can I do about junk/abandoned vehicles on city property?: If a vehicle appears to be abandoned you can contact the 911 center via non emergent phone Number 360-428-3211. At that time an Officer will determine if the vehicle is owned by a resident in the area. If not the vehicle will be tagged for 72 hours at which time Officer Nybo will return to confirm if the vehicle has been removed. Vehicles not removed are subject to impound at owners expense. Any vehicle parked on a city street must be in running condition and have current registration.

6. What can I do about junk/abandoned vehicles on private property?: If the vehicle is on private property it is the responsibility of the property owner to have it removed. Officer Nybo is a certified junk vehicle inspector and can do vehicle inspections when in service Monday through Friday 8 a.m. to 4 p.m. and by appointment. For more information, please contact the Police Department at 360-428-3211.

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Parks & Recreation Department

Show All Answers

1. Can I make a campsite reservation for Washington Park?: Yes. You can go online to our Online Reservation site anytime during the calendar year to make your reservation. Reservations must be made at least 14 days in advance of your arrival date and payment is required at the time of the reservation. Make a Reservation

2. Do you have a group camping area?: Yes. Small groups (30 people maximum) can reserve the group camp as permitted by the Parks Director. Please contact the Parks and Recreation office for more information 360-293-1918.

3. Do you have a leash law at the park?: Yes, dogs much be on a leash at all times. Please contact the Parks and Recreation office for more information 360-293-1918.

4. How can I find driving directions to Washington Park?: The address for finding driving directions on the Internet for Washington Park is 6300 Sunset Avenue, Anacortes, WA. From I-5, take exit 230. Drive west on Highway 20 into Anacortes. Follow North along Commercial Avenue, turn L onto 12th Street and proceed west for approximately 3 miles. 12th Street will turn into Oakes Avenue, then Sunset Avenue but continue straight and the road will lead you into Washington Park. Please contact the Parks and Recreation office for more information 360-293-1918.

5. How do I register for a recreation program or class?: Register for a class or program online

6. How do I reserve a picnic shelter?: There are three picnic shelters at the park; one can be reserved and the other two are first come, first serve. See the WASHINGTON PARK FEES for current rates. Reserve online here. For more information or to make a reservation over the phone, call 360-293-1918.

7. How much does it cost to camp at Washington Park?: Check rates online here.

8. What are my chances of getting a campsite without a reservation?: Generally speaking, our sites at Washington Park will fill by early Friday afternoon between Memorial Day and Labor Day on any given weekend. You will greatly increase your chances of getting a site if you can time your arrival between Sunday-Thursday; however, we cannot guarantee this availability. To obtain current campsite availability from our recorded information line, please call 360-293-1927, ext. 4.

9. What are the campsite occupancy rules?: Campsites are limited to: 8 people, 1 camping unit, 1 additional vehicle, and 2 additional tents if campsite allows - determined by the Park Manager. Please contact the Parks and Recreation office for more information 360-293-1918.

10. What number do I call to get campground and boat lot availability information?: Call 360-293-1927, ext. 4 for recorded information.

11. Why must reservations for campsites at Washington Park be made at least 14 days in advance?

The 2-week minimum is based upon our 14-day stay limit. If a site does go unreserved, we then place it in our first come, first served pool. The 14-day minimum then ensures no reservations are made on sites now occupied by other campers. We work hard to keep our fees reasonable, and our 14-day reservation minimum requires staff to update reservable sites once a day, thereby not having to have a person dedicated to real-time tracking of site availability, and ensuring those that do travel long distances that their site is theirs exclusively, guaranteed for the 2-week stay limit.

Unlike State Parks, by maintaining some first come, first served sites, we create opportunities for the last minute camping trip. Customer response to this policy is well received and many of our campers don't have to make reservations and can use the park on a whim. We do have a dedicated phone line, 360-293-1927, that campers can call to check on current site availability. The typical State Park reservation must be made at least 8 months prior to the planned camping trip. Our current policies on reservations and first come, first served sites have been well received by most people and has increased camping revenues significantly.

Please contact the Parks and Recreation office for more information 360-293-1918.

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Planning, Community & Economic Development

Show All Answers

1. Do I need a permit for a temporary street closure or special event?: Yes. You may submit the Street Fair Application electronically here.

2. How do I find out about pending or active projects in my neighborhood?: If you see a “Public Notice - Land Use Application” sign posted or there is construction occurring and you would like to know more about what is proposed, call the Planning, Community & Economic Development at 360-299-1969 or stop by the office located at the City Hall, 904 6th Street. Staff can provide additional details regarding the application and review process; the project file may also be viewed.

3. What can I do with my property?

If you're unsure about what is allowed on your property, first take a look at a zoning map and determine which zone your property is in. Then you may go to that zoning section of the Anacortes Municipal Code, within Title 17 and check the permitted uses and conditional uses. If you're still unsure, check with staff in the Planning Division.

If you have a concept in mind and you're more concerned about complications, requirements, and cost of what you want to build, you may apply for a pre-application conference. In a pre-application conference, members of several departments including Building Services, Planning Services, Public Works, Fire, and Water Departments will review your proposal and provide feedback. You may find the application form under "Applications, Forms, & Checklists", and the meetings are usually scheduled roughly two weeks in advance, taking place on Tuesdays at 1:30 p.m. or 2:00 p.m. There is currently no fee to apply.

4. What do I need to know if I want to subdivide or short plat my property?: Subdividing or short platting property involves review by the City's Planning, Community and Economic Development, and Fire, Public Works, and Building Departments. Most short plats are reviewed administratively, whereas formal subdivisions (10 or more lots) require a public hearing. Prior to submittal of a formal application, an informal preliminary meeting with city staff (Development Review Group) is generally required. The purpose of this meeting is to identify potential issues and requirements for the proposal. Some topics of review include zoning requirements, such as minimum lot sizes and maximum density permitted; potential critical areas; tree preservation; and access, utility and stormwater requirements and improvements; etc. The City permit center has information sheets, application checklists and forms for different kinds of development proposals.

5. What is the process to propose and make changes to the City Comp Plan?: Apply in writing to the City Planning Department by March 31 of each year. The City staff batches up the requests, holds public hearing(s), and secures a decision from the City Council later that year.

6. What is the zoning of my property?: You can find out what a specific property is zoned by reviewing the City’s zoning map, which is located online. You can also call the Planning, Community & Economic Development Department (PCED) at 360-299-1969 PCED staff can identify the zoning and provide information regarding the specific regulations for the particular zone.

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Police

Show All Answers

1. How do I arrange for a civil standby?: A civil standby is completed when a person who is the respondent in a no-contact order wishes to remove basic items from a residence where he or she is not permitted to be by a court order. To arrange for a civil standby, please call our dispatch center at 360-428-3211. An Officer will be dispatched to assist and will contact both parties to set up a mutually agreeable time for the standby to occur. At the designated time, the Officer will remain at the residence while the respondent removes basic items. If you are the respondent in a no-contact order, do not contact the petitioner to set up a civil standby yourself; you may be subject to criminal charges for violating the order.

2. How do the Anacortes Police Department Use of Force polices align with national recommendations?: Having successfully completed five consecutive accreditation processes, the Anacortes Police Department's use-of-force standards and policies exceed state requirements and are aligned with industry best practices.

3. I have a Landlord-Tenant issue. Can the police help me?: The Anacortes Police Department cannot assist with Landlord-Tenant Act issues, to include a person not paying rent, a person failing to leave a rental property they have been living in after the lease has expired, and a person refusing to allow their landlord into a rented residence. Additionally, the Anacortes Police Department does not serve Landlord-Tenant Act related paperwork, such as eviction notices. Read more information regarding the Landlord-Tenant Act. The Skagit County Sheriff (SCSO) is responsible for civil Landlord-Tenant Act issues, to include evictions; you may view contact information for the SCSO Civil Division on their website.

4. What should I do about a violation of a parenting plan?: Parenting plan violations are civil in nature and the Anacortes Police Department typically does not enforce violations of them. You may wish to speak to your attorney about parenting plan violations that occur. If you believe that your child is in danger, however, please contact us by dialing 911. For more information, please contact the Police Department at 360-428-3211.

5. I am the victim of a telephone scam. What can I do?: If you have been the victim of a telephone scam and did not provide any personal information or money to the caller, you may contact your phone company to have the offending phone number blocked. You may also report the incident to federal authorities by Filing a Complaint with the IC3. If you have provided personal information or money to the phone scammer, please contact our dispatch center at 360-428-3211, and an Officer will contact you about the issue.

6. How do I obtain a no-contact order against someone?

Police Officers do not issue no-contact orders; Judges do. You must go to the Skagit County District Court and complete a petition for an order. Court appearances will follow after the petition is submitted and before a no-contact order is issued. Contact information for that court is:

600 S 3rd Street

Mount Vernon, WA

Phone: 360-336-9313

7. I saw something suspicious or witnessed a crime taking place. How soon should I contact the police?: Many people are hesitant to call the police because they feel that their complaint may not be important enough. If you elect to contact the police about a matter, it is best to do so as soon as possible so an Officer may be dispatched to investigate the issue. Often times, when a person delays calling the police, evidence is no longer available at the crime scene or the suspects or suspicious persons are long gone and unable to be contacted by the police. If in doubt, call the police immediately. It is our job to respond to calls. For emergencies, call 911. For non-emergencies, call 360-428-3211.

8. I am interested in employment as a Police Officer. How do I begin the application process?: The City of Anacortes continuously recruits for Police Officers with the assistance of Public Safety Testing. Please view the Public Safety Testing website for additional information or call 866-447-3911.

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Public Defender

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1. Does the Public Defender handle my traffic ticket, too?: No. The Public Defender will only appear on criminal traffic offenses such as Driving While Under the Influence, Hit and Run, and Driving While License Suspended, to name a few.

2. Does the Public Defender take care of my DOL hearing?: No. The Public Defender does not appear on Department of Licensing hearings. If you were charged with DUI or Physical Control, the Public Defender can advise you on what to expect or how to prepare for a hearing, but cannot represent you. You can locate a private attorney by clicking here.

3. It's my first court appearance, will the Public Defender be there?: No. The Public Defender does not appear at the arraignment calendar. You will need to appear as scheduled and once there, you will have the opportunity to complete a financial screening to qualify for a public defender.

4. Where is the Public Defender's Office?: The Public Defender's Office at Anacortes City Hall building (904 6th Street). Enter on 6th Street and turn left at the top of the staircase.

5. Where can I meet with the Public Defender?

Meetings with the Public Defender are held at the Anacortes Municipal Court building located at 1218 24th Street, by appointment.

Contact the Public Defender's Office to schedule an appointment by calling (360) 293-1930.

6. Who can I talk to about my fines?

Payments can be made in person at 1218 24th Street, Anacortes, WA or online at Anacortes Municipal Court Online Payment. You may also pay by phone by calling NCOURT 1(877)793-8935.
If you are having trouble paying for your court related fines or need more time to pay, please contact the Anacortes Municipal Court directly at 360-293-1913.
The court clerk also collects payment of probation fees, but if you're having trouble with paying those fees contact the Skagit County Probation Department at 360-416-1275.

Also, payments can be made in person through any Skagit County Court- Anacortes Municipal, Burlington Municipal, Mount Vernon Municipal, Sedro Woolley Municipal and Skagit County District Court. Just be sure to let them know which court you are making the payment to and if possible, your case number.

If you would like to make payments online to a court other than Anacortes, please use the following links:

Skagit County District Court

Burlington Municipal Court

Mount Vernon Municipal Court

Sedro Woolley Municipal Court

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Public Records

Show All Answers

1. What is the Public Records Act?: The Public Records Act is available to view here and allows citizens to request copies of government records unless those records are specifically exempted by law.

2. What is a Public Record?: A "public record" is any state or local record related to the conduct of government or the performance of a governmental function, prepared or used or retained by any state or local agency.

3. How do I make a Public Records Request?: If you are looking to make a request for police or court records please contact the Anacortes Police Department or Anacortes Municipal Court respectively. If you wish to make a request for the City of Anacortes, please fill out this online form.

4. What happens to my request?: General city records requests are received by the City Records Coordinator and Records Officer. From there, you request is set to the appropriate department(s) for a search for records. After a search is conducted, you will be contacted by the Records Coordinator. Police and court records are released directly from their respective departments.

5. What information should I include in my request?: It's helpful to include as much information as you can, such as document titles, specific dates, times, addresses, and case numbers allows city staff to more effectively locate documents pertaining to your request.

6. What if my request is for a variety of records?: If your request contains a variety of records from multiple departments, please select which departments you believe will have records, or "other" and "I don't know." The public records officer will help to determine which departments need to receive the request. Please note, if your request involves the Police Department as well as additional departments, your request for police records will be treated as a separate request.

7. Will my request for records be kept confidential?: No, your request becomes a public record and can be requested and/or viewed by others.

8. What is third party notification?: If records contain information that may affect others and may be exempt from disclosure, the City may send a notice to those parties informing them of the request prior to providing the records to the requestor.

9. When is a request considered abandoned?: If a requestor fails to fulfill their obligations to inspect, respond to clarification from City staff, or make any payment within 30 calendar days, the City may close the request and consider it abandoned.

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Public Works

Show All Answers

1. Why does the City prefer public streets to private streets?: Public streets are preferred by the City because they are more easily maintained by the City. Private streets prevent the City from being able to oversee traffic control; speeding enforcement; parking enforcement; abandoned vehicle disposal; signage installation; lack of reliable maintenance; pothole repair; sidewalk curb and gutter repair; street light maintenance; signage maintenance / theft replacement; asphalt overlay; snow and ice removal; street sweeping; decreased water quality; street light utility bills; sight distance triangle clear zone; damage or accelerated wear due to utility vehicles, garbage trucks, delivery vehicles, fire trucks among other public safety concerns. For more information please call Public Works at 360-293-1919.

2. Why can't we do something to slow down traffic for pedestrians?

1) What the City is doing: The City has recently installed pedestrian crosswalks throughout the Old Town area. We installed a pilot project at Mount Erie School (41st Street) which includes pedestrian activated, solar-powered crosswalk warning lights. We installed solar-powered crosswalk lights in all school zones and permanently-mounted traffic radars to clock and display the speed of cars moving through the crosswalk. You can call City engineers at 360-293-1920 for further information. The City also has a policy for all city employees driving city vehicles to stop for pedestrians whenever possible.

2) What you can do: You can also make a difference by stopping for pedestrians in town and letting them cross. We can all make our streets safer for pedestrians if we are courteous drivers.

For more information please call Public Works at 360-293-1919.

3. Who do I call if a streetlight is out?: Call Puget Sound Energy at 888-225-5773 or go to their website to report the problem.

4. Whom do I call if the signal lights at an intersection are out?: Call 911 and the Washington State Department of Transportation 360-428-1355.

5. Where can I get City maps?: Some maps are available online. You may also visit the Engineering Department at the City Hall Municipal Building. You can email our GIS Coordinator, Robert Hoxie, or call him at 360-299-1988.

6. How do I locate my sewer or other utilities located on or near my property?: Call the Utilities Underground Locating Service (One-Call) at 800-424-5555 or dial 811, Call Before You Dig, and the Engineering Department at City Hall 360-293-1920.

7. Who do I call if I need to dig on or near my property?: Call the Utilities Underground Locating Service (One-Call) at 800-424-5555 or dial 811, Call Before You Dig, and the Engineering Department at City Hall 360-293-1920.

8. When do I need to call before I dig?: Call Before You Dig! Dial 811 if you plan to: dig more than 12 inches deep; install a fence; build a deck; plant trees; build a shed; dig a well or septic tank; install sprinkler systems; or install private utilities to a shop, barn, garage or greenhouse. Make sure to call at least 48 hours before you plan to dig. The center will then notify agencies and utilities in your area to mark their lines. For more information please call Public Works at 360-293-1919.

9. Why do I need to call before I dig?: Locating utility lines buried underground can help you dig around them safely and help prevent personal injury, property damage, interrupted service, and monetary liabilities that can result from a line being hit. It is also the law, RCW 19.122.030 states you must call before you dig. Besides - it's free to request a locate! For more information please call Public Works at 360-293-1919.

10. What are those paint markings in front of my house?: Different colors of paint are sprayed onto the ground to identify the types and locations of underground utilities prior to excavation in the area. If you find locate markings on your property or in the surrounding area, and want to inquire who requested them or what project will be done, please contact 811.

11. I see sidewalks around town that go nowhere. An example is the sidewalk recently installed on the north side of Oakes Avenue near Anacopper Mine Road. What is this all about?: The City standard since the 1990s has been to have sidewalks on all residential streets since pedestrian mobility is a high priority for the city. Developers are required to meet those standards for infrastructure on the frontage of their projects. For many years, this was not the case and not a requirement. This requirement may lead to some funny patches of unconnected sidewalks now, but it saves tax dollars in the future since the City will now have to add sidewalks later on. Some of our current sidewalks are over 100 years old! For more information, call Public Works at 360-293-1920, or see our Development Standards.

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Public Works - Solid Waste

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1. What time do my garbage totes need to be out?: Garbage and recycling totes need to be placed at the service location by 7 a.m. on your service day (PDF). If your garbage is missed due to being set out too late, please call the Solid Waste office for more information 360-293-1921.

2. How can I dispose of my yard waste?: To order a yard waste container (organics and food scraps) please contact our finance office to add this service to your City of Anacortes account by calling 360-293-1909.

3. How do I dispose of appliances?: You can call the City of Anacortes Solid Waste Department to schedule a pick-up, or take it to the Skagit County Transfer Station.

4. How do I get rid of extra garbage?: Place extra refuse in pre-paid “City Garbage Bags”: blue, heavy-duty 32-Gallon capacity bags available for purchase at City Hall and various retail outlets throughout Anacortes (Ace Hardware, The Market at Anacortes, Sebo’s Do It Center). You can put the bag out next to your tote on your regular pickup day. Please call the Solid Waste Department at (360) 299-1513 for information on Special Hauls, Appliance Removal, and Free Cleanup days.

5. What happens if my pickup day falls on a holiday?: Click on the Solid Waste Holiday Schedule or call (360)299-1513 for more information.

6. Where is the Skagit County Recycling & Transfer Station?

The address for the Transfer Station is:

14104 Ovenell Road
Mt. Vernon, WA 98273

Head East on Highway 20, turn left on Farm to Market Road and right on Ovenell Road. The Transfer Station will be immediately on your right at 14104 Ovenell Road The telephone number is 360-424-3873. Visit their website for hours and additional information.

7. Where can I recycle electronics for free?: The Anacortes Aktion Club will take Computers, TVs, Monitors, Laptops, Tablets and E-Readers for free. Visit their website for information.

8. Whom do I contact for recycling information or misses?: We currently contract with Waste Management for City of Anacortes residents; please call 800-592-9995. For new construction service, please visit our New Customer Service page.

9. How do I get a new recycle tote?: Call Waste Management at 800-592-9995 to get a replacement tote.

10. How do I change the size or number of my City garbage tote?: Please contact our Solid Waste Department at (360) 299-1513 or email Solid Waste.

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Public Works - Stormwater

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1. Who do I call when the storm drains are overflowing?: Call Operations at 293-1921 to report clogged storm drains.

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Public Works - Streets

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1. How do I get a street sign installed?: Contact the Engineering Department, Traffic Engineer at 360-293-1920.

2. How do I get my sidewalk replaced?: Contact the Street Department at 360-293-1921 for more information.

3. How do I get the potholes in my alley filled in?: Call 360-293-1921 to report any potholes in the City.

4. How do I report a street repair?: Contact the Street Department at 360-293-1921.

5. My alley really needs to be paved with asphalt. How can I get this done?: Unfortunately, the street paving fund is always very tight. If you and your neighbors would like an alley paved, the City does offer a program where residents can pay for the asphalt paving and the City's street crew will prepare the gravel base before paving. Call 360-293-1921 for more details.

6. How do I get my street re-paved?: Overlays are proposed as funding becomes available. All streets have a limited life span due to the daily wear and tear by traffic. We have prioritized all of the streets in the City as to when they qualify for a new asphalt overlay. An ongoing Street Overlay Program is funded by the Capital Facilities Plan. If you believe your street is in need of re-paving, please contact the Public Works Department at 360-293-1920, and we can check the condition of the surface of your street to see when and if it qualifies for an overlay.

7. Why are some streets in the City still made of gravel?: Most of the city streets were paved in the 1960s under the "Local Improvement District" or "LID" concept. Under LID, neighbors pool their monies to pave the street in front of their house. In some areas, neighbors decided that they did not desire a paved street. Call 360-293-1920 if you are interested in getting your street paved. For more information please call the Street Department at 360-293-1921.

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Public Works - Wastewater Treatment Plant

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1. Are the storm drain and sewer drain the same thing?: No. Stormwater is conveyed directly to creeks and Puget Sound without treatment. Sanitary sewer is collected and treated at the City of Anacortes Wastewater treatment plant and then discharged into Puget Sound.

2. Can I dump biodegradable products into the storm drain?: No. The Storm drain empties into the Puget Sound, biodegradable product could cause harm to the aquatic life.

3. Can I flush cleaning rags like Clorox and Pledge down the toilet?: Only if the cleaning product states that they are flush-able, then yes you can. Most products do not state that they are flush-able so if you flush them down the toilet they will get caught up at the pump station and plug the system. They could also plug up your toilet. So look for the word “flush-able” on the product.

4. If I have a plugged sewer can the City help me?: Yes, we can check the City-owned sewer main and help locate the problem before you call a plumber.

5. Does the wastewater treatment plant smell bad?: The plant has a sophisticated odor control system. In 2010 the City completed a 1 million dollar upgrade to our Odor Control system at the Wastewater Treatment plant. The system prevents odors from escaping from the treatment plant site. The City considers the control of odors at the wastewater treatment plant to be one of the highest operating priorities. Wastewater Plant operators also work hard at preventing odors from the sewer collection and pumping systems. These systems may produce odors that are in areas not close to the treatment plant. If you smell odors from the plant or the sewer collection system it is important to notify the plant operating staff immediately. During working hours a plant operator will respond right away, please call the plant immediately at 360-299-0953.

6. What is the capacity of the Wastewater Treatment Plant?: The capacity of the treatment plant is established by the Dept. of Ecology. The current rated capacity of the plant is 4.5 million gallons of wastewater per day. During 2011 the average daily flow at the plant was 1.92 million gallons per day.

7. When will the wastewater treatment plant need to be upgraded?: The plant has lots of excess treatment capacity. There are no plans to expand the treatment plant capacity for the foreseeable future.

8. Where can I dump my travel trailer waste?

You can stop at our Waste Water Treatment Plant facility at:

500 T Avenue

Anacortes, WA 98221

You can also call 360-299-0953 for more information, between the hours of 8 a.m. and 4:30 p.m., 7 days a week except holidays open 8:00 a.m. to 11:30 a.m.

9. Where does the water go after it is treated at the wastewater plant?: Treated water from the wastewater treatment plant is piped out into the Guemes Channel. The end of the pipe is located just to the west of the Port of Anacortes Pier 2.

10. Where do the solids from the wastewater plant go?: The solids are dewatered and incinerated in a fluidized bed sewer sludge incinerator. The incinerator process is a thermal reduction process, converting the dewatered sludge to inert ash and water vapor. The ash is then disposed of at an approved site.

11. Where is the fresh water spigot located at the Wastewater Treatment Plant: The fresh water spigot is located on T Avenue just north of the main entry into the administrative building, 500 T Avenue.

12. Why is our sewer bill connected to our water use?: Your sewer bill is calculated based on the average water use during the months of November, December, January, and February since it is impractical to install a meter on your sewer line. You can lower your sewer bill by conserving water during these months! For more information, please call the Wastewater plant at 360-299-0953.

13. Why is the RV dump station not open 24 hours per day?: It is closed after hours to prevent the disposal of hazardous waste into the sewer. For more information, please call the Wastewater plant at 360-299-0953.

14. Does the wastewater treatment plant accept septic tank waste?: The plant accepts septic waste in addition to treating the wastewater flow from Anacortes. The septage facility is a fee-based system per the Unified Fee Schedule. Septage haulers are encouraged to contact the plant administration building at 500 T Avenue to set up a waste hauler account. For more information, please call the Wastewater plant at 360-299-0953.

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Public Works - Water Treatment Plant

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1. Where does Anacortes drinking water come from?: Anacortes water is pumped from the Skagit River and treated at the Anacortes Water Treatment Plant on River Bend Road in Mount Vernon. It is then pumped to the two 1.5-million-gallon reservoirs on Whistle Lake Road. From there, it is distributed throughout the city. The City of Anacortes also sells water to the Skagit PUD, Town of LaConner, City of Oak Harbor, NAS Whidbey, Swinomish Indian Tribal Community, Shell Refinery, and Marathon Refinery.

2. How do I keep my pipes from freezing?

Here are some helpful tips to prevent your pipes from freezing:

Disconnect outside hoses (the water in the hose will freeze and the ice will make its way through the hose and into your house and break the pipes)
Cover foundation vents
Open cupboard doors to allow heat into the area where pipes are (this is especially important for old buildings which may or may not have enough insulation in the walls to prevent the pipes from freezing)
Consider letting faucets trickle if they are far away from the meter during extremely cold weather

For more information, please call the Water plant at 360-428-1598.

3. How do I check for a water leak on my property?

The easiest way to check for a water leak is to make sure all water faucets in the house are turned off and go to the outside meter. Watch the register on top of the meter for a little while. On a standard household meter, there is a row of numbers on the register, which record cubic feet of water used. Just below the row of numbers is a small red triangle that rotates as water passes through the meter. If everything is turned off in the house and this red triangle is rotating, then you have a leak on your side of the meter. Very small leaks may take several minutes of watching this red triangle to be able to see it move.

If the leak is causing damage to your house or property, you can shut it down at the gate valve in the meter box. If you cannot find your meter box or you cannot get it shut off, you can call 360-293-1921 during normal business hours and 911 on nights and weekends. The City does not repair leaks on the customer side of the meter - this will have to be done by the homeowner or a plumber. For more information, please call the water treatment plant at 360-428-1598.

4. How do I shut my water off in an emergency?: On most water services, there is a gate valve on the homeowner’s side of the meter. There may also be a shut-off valve near (or inside) the house. It is a good idea to locate them before you have an emergency. If you cannot locate either valve, please call 360-293-1921 during business hours or 911 for after-hour emergencies.

5. Why is fluoride added to Anacortes water?

Anacortes began adding fluoride to its water in 1962 after a vote by residents followed by a city ordinance adopted that same year that directs fluoride be added to the water at the Blue Heron reservoir station.

In 2018, 73.0% of the US population on community water systems, or 207,426,535 people, had access to fluoridated water, according to the Centers for Disease Control and Prevention.

Fluoride is found naturally in the environment including in soil, water and foods, such as tea, chips and tuna, according to the US. Agriculture Department.

The level of fluoride is monitored through an online analyzer at the reservoir station that analyzes and reports the fluoride residual to Water Treatment Plant operators every five minutes, 24 hours a day. The city’s goal is to keep fluoride levels at 0.7 parts per million. (One part per million is equal to one milligram per liter.)

That amount was recommended by the U.S. Department of Health and Human Services in 2015. The Washington State Department of Health revised the state’s fluoridation drinking water rule to reflect the new standard in 2016.

The recommendation is set to achieve a reduction in dental decay while minimizing the risk of dental fluorosis, according to Health and Human Services.

The maximum amount of fluoride recommended by the U.S. Environmental Protection Agency in public water systems is 4.0 parts per million based on possible health risks and exposure over a lifetime, and 2.0 parts per million based on possible cosmetic effects.

The average range of fluoride detected in Anacortes water in 2019 was between 0.61 and 0.99 parts per million with an average of 0.74 parts per million.

Links to more information on Fluoride:

Washington State Department of Health - https://www.doh.wa.gov/CommunityandEnvironment/DrinkingWater/FluorideinDrinkingWater

Centers for Disease Control and Prevention - https://www.cdc.gov/fluoridation/index.html

American Dental Association - https://www.ada.org/en/public-programs/advocating-for-the-public/fluoride-and-fluoridation

American Academy of Pediatrics - https://ilikemyteeth.org/fluoridation/

List of Washington public water systems that fluoridate - https://www.doh.wa.gov/Portals/1/Documents/4200/FluorideCommunities.pdf

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VPN

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1. What is a VPN?: A virtual private network (VPN) extends a private network across a public network, and enables users to send and receive data across shared or public networks as if their computing devices were directly connected to the private network.

2. How do I apply for a VPN?: Fill out a VPN Request form and route it for signatures. Once IT has been notified they will give you access. If you can let IT know ahead of time whether or not you require a laptop, that would be helpful. Equipment requests can be made here.

3. Will IT troubleshoot my VPN once I'm home?: No. If your VPN was working when you left, then there is probably a setting in your router preventing VPNs or IPSEC protocol. During the COVID-19 pandemic, IT will not be making house calls. We recommend contacting your internet service provider if you have trouble logging in to your home router or using your phone’s hot spot.

4. My Verizon work cell phone has no coverage at home.: Contact City IT at 360-855-8230 and they will turn on Wi-Fi calling.

5. How do I log in to my VPN?: Check out our step by step instructions here.

6. My City contacts are missing.: Submit a help desk ticket via email.

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Washington Park

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1. How do I make a campsite reservation?: Reservations can be made here. Please remember, reservations can only be made at least 14 days in advance of your arrival date.

2. How do I know how many campsites are available if I don't have a reservation?: On-site park staff update our recorded information line 3 times a day during our busy camping season, with both campsite and boat trailer parking availability. The number to call is 360-293-1927.

3. How many first-come, first-served campsites are there?: We have 25 first-come, first-served campsites, 19 that have water & electricity, and 6 that are non-utility sites.

4. How do I get one of the first-come, first-served campsites?: You will need to show up at the park and if the site is empty, put a camping unit (tent, RV, car) in the campsite and then pay for campsite at the pay station located near site B4. Paying at the pay station without having a camping unit on a site does not guarantee a site is available.

5. How do I cancel a camping reservation?: To cancel and existing reservation, call the Parks Main office at 360-293-1918 during normal business hours (8am to 5pm, Monday through Friday). Cancellation fees will be assessed as per our stated cancellation policy.

6. Do you have hot showers?: Yes, there are hot showers in both the upper (campground) restroom and in the lower (loop road entrance) restrooms. You should plan to bring quarters with you, as we don't have a change machine. The lower shower units are only open 10am-8pm.

7. Is there a fee to use the day use areas of the park?: We are a city-owned park and we do not charge a parking or entry fee for day use activities at Washington Park.

8. Can I leave a single car in the park while I go out to the islands?: Lot B (by the playground equipment) is for single cars parking overnight. The fee is $9 per night and limited to a 14 day stay.

9. How do I reserve the Group Picnic Shelter?: The picnic shelter (closest to the play equipment) is available for reservations online here.

10. How do I reserve the Group Camp area?: The Group camp area is available for online reservations here. This area is intended for small groups of approximately 30 people and 8 tents. There is no electricity at this location.

11. What does it cost to launch my boat?: There is no fee to launch your boat. There is a daily parking fee of $11. Each day ends at 11:59 pm regardless of the time you parked. Be sure to place your receipt face up on your dash where it is clearly visible to staff. The pay station takes cash or credit/debit cards. This pay station does not give change, so plan accordingly if paying with cash.

12. Can I use my State Parks Discover Pass at Washington Park?: We are a city-owned park and the Discover Pass only covers state-owned parks.

13. Do you offer Senior discounts?: We do not have a program of discounted camping rates for Seniors.

14. What time does the campground close?: There is no gate so access to the campground is available 24/7. Consideration of other campers is appreciated when arriving late or leaving early.

15. Can I have my wedding at Washington Park?: Please call 360-661-3463 to talk to staff.

16. Is alcohol allowed at Washington Park?: Alcohol is allowed only in the designated Group Picnic site and in individual campsites by the registered campers. Alcohol is not allowed in any other location at the park.

17. Can I launch my boat at low tide?: There is 1 foot of water at a 0 tide.

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