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1. How can I get a low-income discount on my bill?

The City of Anacortes Utility Discount Program helps you stay current on utility payments by offering a discount of 30% on your City of Anacortes Utility Bill (water, storm drain, sewer, refuse, recycling, organics and fiber). This program is available for City of Anacortes Utility residential customer accounts who meet financial eligibility requirements.

2. How long does it take to process my application?

The average time to process an application is 1 to 2 months. However, if your application has all the requested documents (photo ID, one month of payroll statements/stubs for all household members over 18, and rental agreement and rent receipt or mortgage statement/taxes), it will shorten the process time and will help expedite the approval process. 

3. How will I know if I’ve been approved?

When you receive your City of Anacortes utility bill, the discount will be noted on the line items of your statement, as in this example:

• Recycling - Discount Recycle Tote Service 
• Refuse - 32-gallon Refuse Tote Service - Discount 
• Sewer - Discount 5/8" x 3/4" Residential
• Storm - Discount Storm Drain
• Water - 5/8" x  3/4" Residential Discount

4. What if I have a disconnect bill and I’ve been waiting for my application to be processed?

Any bills that are currently due are not eligible for the discount. If you are unable to pay your bill, outside agencies may be able to assist you. 

If you receive a bill with a “disconnect notice,” payment should be made in person at our office at 904 6th Street in the City Hall Municipal Building, second floor, before 10 a.m. on the due date given on your notice. Failure to do so may result in a $75 service fee and disconnection of water service. Do not mail in payments or pay online through your bank as payment may not reach us in time to avoid disconnection.

5. How much is the discount and how long will I be on the program?

The discount is 30% for qualifying citizens on their utility bill. You must re-apply for the discount each year by May 31 to continue to receive the discount.

6. Will the discount move with me if I move to another residence?

No. You will need to complete and submit a new application and supporting documentation each time your service address changes. 

7. What if I have questions that aren’t answered here?

If you need more information or to set up an appointment to speak with a billing specialist in person, please email Utility Billing or call 360-293-1909.